1. General provisions.
1.1. These rules for the purchase and sale of goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the mutual rights and obligations of the Buyer and UAB Kristalė (company code 302446310), Sporto g. 8-77, LT-09238 Vilnius, (hereinafter referred to as the “Seller”), the conditions for the purchase and payment of goods, the procedure for the delivery and return of goods, the liability of the parties and other provisions related to the purchase and sale of goods in the online store “beza.lt”.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts. The Buyer is informed on the e-store website. When the Buyer makes purchases in the e-store, the Rules in force at the time of placing the order apply.
1.3. The following have the right to purchase in the e-store:
1.3.1. capable natural persons, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the above-mentioned persons.
1.4. By approving the rules, the Seller also guarantees that, in accordance with clause 1.3 of the rules, the Buyer has the right to purchase goods in the e-store.
1.5 The e-store contract is considered concluded when the Buyer forms and submits an order for goods in the e-store, makes payment and the Seller sends a confirmation to the e-mail address specified by the Buyer that the Buyer's order has been accepted.
1.6 Payments can be made using Swed, Seb, Luminor, Citadele, Šiaulių bankas electronic banking services, Visa / MasterCard payment cards. Payments are available in euros. Payments are processed using the MakeCommerce.lt payment platform.

2. Information about the Seller.
2.1. These Rules apply to the purchase of Goods at www.beza.lt. The Seller is UAB “Kristalė”, a Lithuanian company, duly registered and operating in the Republic of Lithuania, legal entity code 302446310, address: Sporto g. 8, Vilnius. Data about the Seller are collected and stored in the Register of Legal Entities, the register manager is the State Enterprise Centre of Registers. The Seller’s VAT payer code is LT100005108618.
2.2. More information about the Seller is provided in the "About us" section.
2.3. The Seller's contact information is provided in the "Contacts" section.

3. Protection of personal data.
3.1. The Buyer may order goods in the e-shop only by submitting an order by e-mail specified in the rules (the order form is provided in the e-shop at www.beza.lt)
3.2. When ordering goods in the manner provided for in clause 3.1 of the Rules, the Buyer must indicate in the appropriate order form provided by the Seller the personal data of the Buyer necessary for the proper execution of the order for goods: name, surname, delivery address, postal code, telephone number and e-mail address.
3.3. By approving these rules, the Buyer agrees that the Buyer's personal data provided in clause 3.2. will be processed for the purpose of analyzing the Seller's activities in the sale of goods and services in the e-Shop beza.lt. If the Buyer does not wish to receive notifications and/or other offers from the Seller and/or its partners and/or other offers addressed to the Buyer, when entering the requested data in the order form, he/she must indicate that such notifications and/or offers will not be sent to him/her.
3.4. By agreeing that the Buyer's personal data will be processed for the purpose of selling goods and services in the Seller's e-Shop beza.lt, the Buyer also agrees that information messages necessary for fulfilling the order of goods will be sent to the e-mail address and telephone number specified by the Buyer.
3.5. Personal data provided by the Buyer will be processed in accordance with the Law of the Republic of Lithuania on the Legal Protection of Personal Data and other legal acts regulating the processing of personal data. The Buyer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The Buyer's consent is expressed by registering in this e-shop and checking the appropriate fields.
3.6. The Buyer has the right at any time, upon submitting a request to the Seller and confirming his/her personal identity, to familiarize himself/herself with his/her personal data and how they are processed, to demand correction, destruction of his/her personal data or to suspend, with the exception of storage, the processing of his/her personal data when the data is processed in violation of the provisions of the Law on the Legal Protection of Personal Data of the Republic of Lithuania or other laws, and to object to the processing of his/her personal data.
3.7. The Seller undertakes to ensure the security of the Data Subject's personal data, to implement appropriate technical and organizational measures to protect personal data from unlawful destruction and/or accidental alteration, disclosure and from any other unlawful processing.
3.8. Personal data will be stored for no longer than required by the purposes of data processing. The storage period for data, including Buyer's data for direct marketing purposes, is 2 years or until the data subject requests the suspension of their data processing. In these circumstances, the Seller destroys the personal data.

4. Buyer's rights and obligations.
4.1. The Buyer has the right to purchase goods in the e-store in accordance with the procedure established in these Rules and other information sections of this e-store.
4.2. The Buyer has the right to refuse to return the goods by notifying the Seller by filling out the return form (by e-mail administracija@beza.lt, indicating the desired product to be returned and its order number) or by a clear free-form statement no later than 14 (fourteen) days from the date of delivery of the item, except in cases where the item cannot be refused under the legislation of the Republic of Lithuania. This right may be exercised only by the Buyer, who, in accordance with the legislation of the Republic of Lithuania, is to be recognized as a consumer, i.e. a natural person who seeks to conclude or concludes contracts for purposes unrelated to his business, trade, craft or profession (for consumption purposes). The Buyer must send the goods to the Seller immediately and no later than fourteen days from the date of submitting the notice of withdrawal to the Seller. In such a case, the Buyer shall bear the costs of returning the goods.
4.3. The Buyer may exercise the right provided for in clause 4.2 of the Rules only if the goods have not been damaged or their appearance has not substantially changed, and they have not been used.
4.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
4.5. If the data provided in the Buyer's order form changes, the Buyer must immediately inform the Seller in writing.
4.6. The Buyer, by using the e-Store beza.lt, that is, by placing an order, agrees to these Rules of Purchase and Sale and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

5. Seller's rights and obligations.
5.1. The Seller undertakes to provide all conditions for the Buyer to properly use the services provided by the e-store.
5.2. If the Buyer attempts to undermine the stability and security of the Seller's e-store or violates its obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's ability to use the e-store.
5.3. The Seller undertakes to respect the Buyer's right to privacy regarding the Buyer's personal information provided in the order form.
5.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer within the time limit set out in these rules.

6. Ordering goods, prices, payment procedure, terms.
6.1. The Buyer can make purchases in the e-store 24 hours a day, 7 days a week.
6.2. The e-store agreement comes into force from the moment the Seller, having received the order, confirms it - sends a confirmation email to the e-mail address specified by the Buyer.
6.3. Prices of goods in the e-shop are indicated in euros, including VAT.
6.4. The Buyer may pay for the goods:
6.4.1. In our e-shop you can pay in a newer and safer way – KLIX. This is a payment method created by Citadele Bank, which ensures the security of your data and money. KLIX offers the possibility of paying by card, directly from a bank account and paying in installments after receiving a loan offer.
KLIX Pay by card - an opportunity to pay with VISA and Mastercard cards. When making a payment for the first time, the buyer can agree in the payment form that the card details will be saved in the KLIX app. If you agree to save your card details, the next time you can pay faster on any website with KLIX, because your card details will already be automatically filled in. The KLIX card payment system complies with the requirements of the Industry Data Security Standard (PCI DSS).
KLIX payments from a bank account. This is a fast and secure payment method that allows you to pay for purchases online. To make a payment, select your bank, log in and confirm the payment. KLIX is a secure bank payment initiator that provides a service in accordance with the European Union Directive 2007/64/EC Payment Services (PSD 1).
KLIX Pay Later allows e-commerce shoppers to buy today and pay for their purchases later. Financing terms for installment purchases with KLIX:
- Concluding a contract takes just a few minutes;
- We finance the price of a product or basket of products from 70 to 7,000 EUR;
- Purchase the goods now and divide the order amount into equal monthly installments;
- Make a purchase with or without a down payment;
When purchasing a product in installments, you immediately become the owner of the product. When purchasing and choosing KLIX Pay Later, e-store visitors will be able to receive offers from KLIX partners – creditors –, compare and choose the most suitable offer, and remotely sign an installment loan agreement.

The Buyer transfers the money to the e-store's current account. The responsibility for data security in this case lies with the relevant bank, since all monetary transactions take place in the bank's e-banking system.

6.4.2. Advance invoice - provides the opportunity to pay by bank transfer to the Seller's account indicated in the advance VAT invoice sent to the Buyer, indicating the order number or invoice number provided to the Buyer in the payment purpose;
6.4.3. By cash or bank card at the Beža Japanese Clinic salon, Sporto St. 8, Vilnius, when picking up the order.

7. Delivery of goods.
7.1. Delivery of goods is carried out worldwide, except for Forlle'd cosmetics (Forlle'd is delivered only in the Lithuanian economic area). During the purchase in the online store www.beza.lt you can see what are the possible delivery or collection methods:
7.1.1 Delivery of goods to parcel machines. If you choose to deliver goods to LP Express or Omniva parcel machines, they will be delivered within 2-4 days.
- The standard service price for LP Express parcel lockers is 1.75 EUR.
- The standard service price for Omniva parcel machines is 2.90 EUR.
7.1.2 Home delivery. The Goods are delivered by the Seller or a representative (courier) authorized by the Seller. The Buyer undertakes to indicate the exact place of delivery of the Goods. The delivery costs are provided in the section "Delivery of Goods". If the Seller determines that the Buyer, when ordering, indicated the delivery address of the Goods incorrectly, incorrectly and (or) indicated the address of another, unrelated natural person and (or) legal entity, the Seller may refuse to provide the home delivery service of the Goods.
7.1.3 Collection at Beža salon, Sporto g. 8, Vilnius. At the Buyer's choice, the ordered Goods can be collected at the Beža Japanese Clinic salon.
- After the Seller has prepared the Goods for collection, the Buyer is informed by e-mail and/or SMS and/or call that the Goods are ready for collection. We will wait for your arrival within 30 calendar days. Later, the order will be canceled and the ordered goods will return to the shelf.
- Usually, the order preparation notification is sent within 1 hour.
- Ownership of the Goods, when collected from the store, passes to the Buyer from the moment the Seller transfers the Goods to the Buyer.
- When picking up the Goods in the store, the Buyer must present a valid identity document.
- Only the Buyer can collect the Goods. If another person will collect the Goods, that person must be indicated as the recipient of the Goods when ordering the Goods.
7.2. The Seller delivers the goods to the Buyer within 1-4 business days within the territory of the Republic of Lithuania. This term is preliminary and does not apply in cases where the Seller does not have the necessary goods in its warehouse, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the terms of delivery of the goods.
7.3. In all cases, the Seller is exempted from liability for violation of the terms of delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller's control.
7.4. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in a crumpled or otherwise damaged package, if the shipment contains unordered goods or an incorrect quantity, or if the goods are incomplete.
7.5. In all cases, if the Buyer notices any damage to the packaging, discrepancies in the completeness (assortment) and quantity of the delivered goods during delivery, he must indicate the remarks in the delivery document provided by the courier or draw up a separate act regarding these damages. The Buyer must do this in the presence of the courier. If the Buyer does not check the packaging, the completeness (assortment) and quantity of the delivered goods and (or) does not indicate these defects in the delivery document provided by the courier, the shipment is considered delivered properly and undamaged.

8. Quality of goods
8.1. The data of each product sold in the e-shop beza.lt is generally indicated in the product description for each product.
8.2. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the photos in the e-store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.

9. Return and exchange of goods.
9.1. The money for the returned goods, including the delivery costs paid by the Buyer, shall be refunded no later than 14 days from the date of receipt of the Buyer's notification of withdrawal from the contract specified in clause 4.2 of the Rules. When refunding all amounts paid to the Buyer, the Seller shall use the same payment method as the Buyer used to pay to the Seller, unless the Buyer has expressly agreed to a different method and provided that the Buyer does not incur any other additional costs.
9.2. In order to return the quality product(s) in accordance with clause 8.1 of the Rules, the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer, by informing the Seller in accordance with the conditions specified in the Rules for Return of Goods.

9.3. The Seller is not obliged to reimburse the Buyer for additional costs incurred due to the Buyer's explicit choice of a delivery method other than the cheapest standard delivery method offered by the Seller.
9.4. When returning goods, it is necessary to comply with the provisions specified in the rules.

10. Responsibility of the buyer and seller.
10.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the order form, the Seller is not liable for the consequences arising therefrom and acquires the right to claim compensation for direct losses incurred by the Buyer.
10.2. The buyer is responsible for actions taken while using the beza.lt e-store.
10.3. The Seller is exempted from any liability in cases where losses arise due to the Buyer not having read these Rules, despite having been given such an opportunity, despite not having taken into account the Seller's recommendations and the Buyer's obligations.
10.4. If the Seller's e-shop contains links to the e-websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information contained there or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
10.5. In the event of damage, the at-fault Party shall compensate the other Party for direct losses.

11. Marketing and information.
11.1. The Seller may, at its discretion, initiate various promotions in the e-store.
11.2. The Seller has the right to unilaterally, without separate notice, change the terms and conditions of the promotion, as well as cancel them. Any change or cancellation of the terms and conditions and procedure of the promotion is valid only in the future, that is, from the moment of their execution.
11.3. The Seller sends all notifications via the means of communication specified in the Buyer's order form.
11.4. The Buyer shall send all notifications and questions to the Seller's e-shop www.beza.lt to the e-mail address specified.
11.5. The Seller is not liable if the Buyer does not receive sent information or confirmation messages due to disruptions in the networks of Internet connection and email service providers.

12. Final provisions.
12.1. These Rules for the purchase and sale of goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
12.2. Any dispute, disagreement or claim arising from or related to these Rules, their violation, termination or validity shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

RETURN PROCEDURE

In the cases and in accordance with the procedure established in the Civil Code of the Republic of Lithuania and the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001, and in other legal acts, the Buyer - a natural person, has the right to withdraw from the purchase and sale agreement concluded remotely and return the high-quality and low-quality goods purchased in the online store to the Seller.

Based on the specified documents, the Customer has the right to return the quality product(s) purchased in the online store "Beža" within 14 working days after the date of delivery of the goods and to recover the money paid for it(s) or to replace the product(s) with other similar products.

Quality goods being exchanged or returned must meet the following requirements:

• The product packaging must not be damaged, the product itself must not be damaged or used;
• The product must be presented in the original manufacturer's packaging and must not have lost its commercial appearance;
• The item must remain with all manufacturer labels.

Exchanged or returned potentially defective goods must meet the following requirements:

⦁ The product must not be damaged or used;
⦁ The product must not have lost its marketable appearance;
⦁ The item must remain with all manufacturer labels

Warranty applies to goods

• The Seller confirms that he is responsible for the sale of goods ordered in the Store and the proper delivery of purchased goods, the quality of the goods, the proper fulfillment of the return conditions, and the implementation of the Seller's rights and obligations provided for in other legal acts.
• The Buyer may make claims regarding the non-conformity of the assortment (e.g. missing parts, non-conformity of colors or shades) in accordance with the procedure established in Articles 6.331-6.632 of the Civil Code of the Republic of Lithuania, within a reasonable period of time.
• The Buyer may make a claim regarding the quality of the goods within 2 years from the date of receipt of the goods (statutory warranty), unless the Seller sets a longer warranty period for a specific product (commercial warranty). If a commercial warranty applies to a specific product, the Seller indicates this in the description of such product in the online store.
  
• In order to exercise the rights set out in this section, the Buyer must notify the Seller of any non-compliance with the quality requirements of the goods no later than three months from the date of discovery of the non-compliance.
• In cases where, based on legal acts, a certain shelf life (expiration date) is established for specific goods, the Seller undertakes to clearly indicate the shelf life of such goods and to sell such goods to the Buyer in such a way that the Buyer is given a real opportunity to use such goods before the expiry of the shelf life.

Product return process:

• The exchanged or returned item must be delivered to the address Sporto g. 8, Vilnius. It can be sent by courier, mail, or delivered in person during business hours to the specified address.
• The returned item must be accompanied by a "Request for Product Exchange or Refund" and a document proving the purchase at the "Beža" store (VAT invoice or Cashier's receipt).
• Upon receiving the exchanged or returned product, the "Beža" administrator undertakes to inform the customer within 10 working days whether the product met the exchange/return criteria. If the exchanged/returned product meets these criteria, the "Beža" administrator undertakes to replace the product or refund the money paid for it.
• In cases where goods are exchanged, “Beža” undertakes to exchange the exchanged item for any other item(s) whose value does not exceed the exchanged item. If a price difference occurs during the exchange, the Customer must pay the price difference. The price difference is paid by transfer to the specified “Beža” bank account. The Buyer may exchange for an item that is currently available for sale in the “Beža” online store assortment.
• In the event of a return of the product due to inadequate quality, the transportation/shipping costs are paid by the Seller.

The Customer expresses a request to return the product by e-mail: administracija@beza.lt, by sending a completed and signed scanned "Return Form" (which you can print HERE ) or by sending it together with a registered parcel.

If the buyer, when purchasing the product, used the opportunity to pick up the product at the "Beža" salon, he can deliver the returned product to the salon himself, during the salon's working hours. In all cases, the customer is responsible for any decrease in the value of the product that occurs due to actions that are not necessary to determine the properties and quality of the product.

When returning a product of potentially unsuitable quality:

• After the return or upon receipt of evidence from the Buyer that the item has been shipped, the money will be refunded back to your account within 14 days.

FINAL PROVISIONS

13. We carry out our activities in accordance with the laws of the Republic of Lithuania

These rules are subject to the law of the Republic of Lithuania. The law of the Republic of Lithuania applies to relations arising on the basis of these rules. All disagreements arising from the implementation of these rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

You can submit a request/complaint regarding a product or service purchased in our online store to the State Consumer Rights Protection Service (A. Goštauto g. 12, 01108, Vilnius, e-mail address 188770044, e-mail tarnyba@vvtat.lt, tel. +370 5 2626760, website https://vvtat.lrv.lt/), (as well as to the territorial divisions of the State Consumer Rights Protection Service in counties or in the Consumer Rights Information System (VTIS).