Last updated: 2022-08-02

1. GENERAL PROVISIONS

1.1. We care about your privacy and the security of your personal data, therefore we have prepared this privacy policy (hereinafter referred to as the Privacy Policy ), in which we explain how we process and protect your personal data, what rights we ensure for you, and provide other information about the processing of your personal data.

1.2. The term "personal data" (hereinafter referred to as "Personal Data ") used in this Privacy Policy means any information or set of information from which we can directly or indirectly identify you, for example, your name, surname, email address, telephone number, etc.

1.3. When processing your Personal Data, we comply with the requirements of the General Data Protection Regulation No. 2016/679 (EU) (hereinafter referred to as the GDPR ) and the legal acts of the Republic of Lithuania, as well as the instructions of the supervisory authorities.

1.4. The Privacy Policy applies when you visit our online store, available at https://beza.lt/ (hereinafter referred to as the Website ), our social media accounts on Facebook , Instagram and Youtube (hereinafter referred to as the Social Accounts ), view the information we provide, order the goods and services we offer, contact us by phone, e-mail, communication channels, are interested in our offers or ask other questions.

1.5. The Website may contain links to external websites - websites of our business partners or websites that advertise our products. When following such links to any of such websites, please note that these websites have their own separate privacy policies and that this Privacy Policy does not apply to them. Please review their privacy policies before submitting your Personal Data to these websites or using their offerings.

1.6. If you order goods from us or otherwise use the Website, visit our Social Accounts, contact us, subscribe to our news, we assume that you have read and agreed to the terms of the Privacy Policy and the purposes, methods and procedure for using Personal Data specified therein. If you do not agree with the Privacy Policy, you may not use the Website, Social Accounts, or contact us for product offers.

1.7. This Privacy Policy may change, so we ask you to visit the Website from time to time and read the latest version of the Privacy Policy.

1.8.

Payments in the online store are processed using the makecommerce.lt platform, which is managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475), therefore your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.

2. WHO ARE WE?

2.1. The controller of your personal data is UAB "Kristalė", legal entity code 302446310, registration address Sporto g. 8-77, LT-09200 Vilnius, data about the company is collected and stored in the Register of Legal Entities of the Republic of Lithuania (hereinafter referred to as the Company or we ).

2.2. We operate the Website and the online store accessible through it, as well as Social Accounts.

3. WHAT PERSONAL DATA DO WE PROCESS ABOUT YOU?

3.1. We process your Personal Data obtained in the following ways:

3.1.1. When you provide Personal Data to us, for example, when you register on the Website, order our goods, contact us by e-mail or telephone, etc.);

3.1.2. When we collect your Personal Data when you use the Website, Social Accounts, such as your IP address, website visit history, preferences, URL links opened, etc.

3.1.3. When we receive Personal Data from other persons, for example, when we receive information from public registers, state or local government institutions or bodies, our partners, for example, those delivering goods to you, other third parties, for example, payment institutions, about payments made, etc.

3.1.4. When your personal data is provided to us by your relatives or acquaintances with your consent, as well as when your data is provided by companies (your employers), for example, they indicate your contacts for collecting goods, indicate you as the recipient of goods or an authorized person, etc.

3.2. We process your Personal Data in order to offer and provide services to you, to fulfill our contractual obligations to you, as well as to pursue our or third parties' legitimate interests, to comply with legal instructions or obligations.

3.3. When providing Personal Data to us, you are responsible for the accuracy, completeness, and relevance of such Personal Data. When providing Personal Data about other persons (for example, your relatives), you are responsible for the accuracy, completeness, and relevance of such Personal Data, as well as for the consent of such person to provide their Personal Data to us. When you provide such data, we may ask you to confirm that you have the right to provide them (for example, when filling out forms for ordering goods or registering on the Website). If necessary (for example, such person inquires about receiving their Personal Data from us), we will indicate you as the provider of such data.

3.4. We process your Personal Data for the following purposes and conditions:

Purpose of personal data processing

Personal Data Processed

Personal data processing deadlines

Legal basis for processing personal data

Registration in the e-store and use of a registered user account.

First name, last name, Facebook account ID, Google account ID, email, password, phone number, address/delivery address, account visit history, purchase history.

During the period of use of the account and 5 years from the last login to the account, and after withdrawal of consent - until the expiration of the consent (when data is processed on the basis of consent).

The data subject's consent to such data processing (Article 6(1)(a) of the GDPR);

The processing of data is necessary for the conclusion and performance of a contract (Article 6(1)(b) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

Sale of goods, including delivery of goods.

Name, surname, e-mail, phone number, address/delivery address, relationship to the legal entity (how the goods are purchased by the legal entity), account number, payment information, order information, shopping cart history.

During the term of the contract/order and 10 years from the end of the contract/order.

The processing of data is necessary for the conclusion and performance of a contract (Article 6(1)(b) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

Administration of product quality issues and other inquiries.

Name, surname, e-mail, phone number, address/delivery address, relationship with a legal entity (when the goods are purchased by a legal entity), account number, payment information, information about the purchased goods.

During the administration of the quality issue and for 5 years after the end of the administration of the quality issue or the last contact, and after withdrawal of consent – ​​until the expiration of the consent (when data is processed on the basis of consent).

The data subject's consent to such data processing (Article 6(1)(a) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

Performing financial transactions, accounting.

Name, surname, e-mail, phone number, relationship to the legal entity, when applying on behalf of a legal entity, address, account number, payment information.

In accordance with the regulatory legal acts, as well as in accordance with the Order No. V-100 of the Chief Archivist of the Republic of Lithuania of March 9, 2011, approved by the Index of General Document Storage Terms;

When the data does not fall within the above-mentioned storage scope - the duration of the contract/cooperation between the parties and 10 years after the end of the contract/relationship (last contact).

Processing is necessary for compliance with a legal obligation to which the controller is subject (Article 6(1)(c) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

Management, operation and quality improvement of electronic information delivery channels (website, social accounts).

IP address, data collected using website cookies and settings;

Data is collected through social account integration.

Website data is stored as specified in the "Cookies and Other Tracking Technologies" section of this privacy policy;

Information on social accounts is stored according to the terms set by the owner of this network.

The data subject's consent to such data processing (Article 6(1)(a) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

Carrying out direct marketing (sending newsletters).

Name, surname, email address.

Data is processed for 2 years from the date of receipt of consent.

The data subject's consent to such data processing (Article 6(1)(a) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

Resolution of disputes and claims.

Name, surname, e-mail, phone number, address/delivery address, content of the claim or other similar document, information/documents related to the dispute/claim.

The entire period of the dispute/claim investigation and 3 years from the end of the out-of-court dispute/claim investigation and 10 years after the end of the court dispute investigation.

Processing is necessary for compliance with a legal obligation to which the controller is subject (Article 6(1)(c) of the GDPR);

Legitimate interests of the data controller or a third party (Article 6(1)(f) GDPR).

You have the right to object or withdraw your consent to the processing of your data at any time, where the data is processed on the basis of your consent.

3.5. We post information about ourselves and our activities on Social Accounts. In addition to this Privacy Policy, users of Social Accounts are also subject to the privacy policies and rules of the social networks that host Social Accounts. When you communicate with us on Social Accounts, we may see certain information from your account, depending on the privacy settings you have chosen for the social network. If you post information when communicating with us on Social Accounts, depending on the privacy settings you have chosen, the information you post may be made public (for example, displayed as your public comment).

3.6. In some cases, we may send you messages or call you related to the order or sale of goods, for example, we may inform you about the confirmation of the order of goods, the delivery of goods, changes in the delivery of goods. Such messages are necessary for the proper fulfillment of your orders. They are not considered advertising messages.

3.7. You have the right to change and update the information you have provided to us. In some cases (for example, to fulfill your orders) it is necessary for us to have accurate and up-to-date information about you, so we may ask you to periodically confirm that the information we hold about you is correct.

3.8. If you pay for the goods offered by us on the Website, the payment platform provider will collect payment data in accordance with its privacy policy. Therefore, we suggest that you familiarize yourself with the privacy policies of our payment partners. We will only receive information about the payment you made (amount, date, etc.) from the payment platform provider, and we will not collect your payment data.

4. HOW DO WE USE YOUR PERSONAL DATA AND WHAT PRINCIPLES DO WE FOLLOW?

4.1. We collect and process only such Personal Data as is necessary to achieve the purposes of processing Personal Data specified by us.

4.2. When processing your Personal Data, we:

4.2.1. We comply with the requirements of valid and applicable legal acts, including the GDPR;

4.2.2. We process your Personal Data in a lawful, fair and transparent manner;

4.2.3. We collect your Personal Data for specified, explicit and legitimate purposes and do not process it in a manner incompatible with those purposes, except to the extent permitted by law;

4.2.4. We take all reasonable measures to ensure that Personal Data that is inaccurate or incomplete, having regard to the purposes of its processing, is promptly corrected, supplemented, its processing suspended or destroyed;

4.2.5. We keep them in a form that allows you to be identified for no longer than is necessary for the purposes for which the Personal Data are processed;

4.2.6. We do not provide Personal Data to third parties and will not disclose it, other than as specified in the Privacy Policy or applicable legal acts;

4.2.7. We ensure that your Personal Data is processed securely.

5. TO WHOM AND WHEN DO WE TRANSFER YOUR PERSONAL DATA?

5.1. We will only transfer your Personal Data as set out in this Privacy Policy.

5.2. We may transfer your Personal Data to:

5.2.1. Our partners or consultants, such as auditors, lawyers, tax consultants, etc., as well as Personal Data processors engaged by us, such as couriers, IT companies, companies providing advertising and marketing services, companies providing accounting services, etc. We require data processors to store, process and handle Personal Data in the same responsible manner as we do and only in accordance with our instructions. We have engaged the following partners and data processors:

5.2.1.1. Accounting and financial services – UAB "Panevėžio Rivilė" (Lithuania);

5.2.1.2. Collection of contributions - Paysera LT, UAB (Lithuania).

5.2.1.3. IT solutions, IT security monitoring and technical services – UAB “Panevėžio Rivilė” (Lithuania);

5.2.1.4. Cloud and hosting service providers – "UAB Bartus pro" (Lithuania);

5.2.1.5. Courier, parcel delivery services, postal services:

5.2.1.5.1. Omniva LT, UAB (Lithuania);

5.2.1.5.2. Lithuanian Post, AB (Lithuania).

5.2.2. In order to publish your content on Social Media accounts, we provide data to the following social media platform operators:

5.2.2.1. LinkedIn Ireland Unlimited Company (Ireland) and LinkedIn Corporation (USA) (data is securely transferred to the service provider by signing the EU standard contractual clauses for the transfer of data outside the European Economic Area approved by the European Commission));

5.2.2.2. Facebook Ireland Ltd. (Ireland) and Facebook, Inc. (USA) (data is securely transferred to the service provider by signing the EU standard contractual clauses for data transfers outside the European Economic Area approved by the European Commission).

5.2.3. To state or local government agencies and institutions, law enforcement and pre-trial investigation institutions, courts and other dispute resolution institutions, other persons performing functions assigned by law, in accordance with the procedure established by the legal acts of the Republic of Lithuania. We provide these entities with information required to be provided by law or specified by the entities themselves;

5.2.4. Other third parties, such as payment institutions, etc.;

5.2.5. If necessary, to companies that intend to purchase or purchase the Company's business or carry out joint activities with us or cooperate in another form, as well as to companies established by us.

5.2.6. We generally process Personal Data within the European Economic Area, but in some cases your Personal Data may be transferred outside the European Economic Area (hereinafter referred to as the EEA). Your Personal Data will only be transferred outside the EEA if the following conditions are met:

5.2.6.1. Data is transferred only to our trusted partners who ensure the provision of our services to you;

5.2.6.2. Data processing or provision agreements have been signed with such partners, whereby they ensure the security of your Personal Data;

5.2.6.3. A special permit from the State Data Protection Inspectorate of the Republic of Lithuania to carry out such a transfer has been obtained;

5.2.6.4. The European Union Commission has adopted a decision on the suitability of the country in which our partner is established, i.e. an adequate level of security is ensured; or

5.2.6.5. You have consented to the transfer of your Personal Data outside the European Economic Area.

6. WHAT RIGHTS DO YOU HAVE?

6.1. You, as a data subject, have the following rights in relation to your Personal Data:

6.1.1. To know (be informed) about the processing of your Personal Data (right to know);

6.1.2. To become familiar with your Personal Data and how it is processed (right of access);

6.1.3. To request the correction or, taking into account the purposes of processing Personal Data, to supplement incomplete Personal Data of yours (right to rectification);

6.1.4. Request the destruction of Your Personal Data or the suspension of processing of Your Personal Data (except for storage) (right to destruction and right to be forgotten);

6.1.5. To require us to restrict the processing of Personal Data on one of the legitimate grounds (right to restriction);

6.1.6. The right to data portability (right to portability). This right will be exercised only if there are grounds for its implementation and appropriate technical measures to ensure that the transfer of the requested Personal Data will not pose a risk of security breach to the data of other persons;

6.1.7. Object to the processing of your personal data where we process your personal data on the basis of the legitimate interests of the Company or a third party, including profiling. If you object, we will continue to process your personal data only for compelling legitimate grounds which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims;

6.1.8. Withdraw your consent to the processing of your Personal Data where such data is processed or intended to be processed for direct marketing purposes, including profiling to the extent that it is related to such direct marketing (based on the Personal Data you provide, profiling may be carried out for the purpose of direct marketing in order to offer you individually tailored solutions and offers. You may withdraw your consent to the processing of your Personal Data by automated means, including profiling, or object to it at any time).

6.2. If you do not want your personal data to be processed for direct marketing purposes, including profiling, you may refuse such data processing without specifying the reasons for refusal (disagreement) by writing an e-mail to info@beza.lt , or in another way specified in the message provided to you (for example, by clicking on the relevant link in the newsletter).

6.3. We may refuse to exercise your rights listed above, except for objections to the processing of your Personal Data for direct marketing purposes or in other cases where Personal Data is processed with your consent, when the provisions of the GDPR allow us to refuse to satisfy your request, or when, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of crimes, violations of official or professional ethics, as well as the protection of the rights and freedoms of the data subject, us and other persons.

6.4. You may submit any request or instruction related to the processing of Personal Data to us in writing by e-mail to info@beza.lt . When submitting such a request, you must accurately indicate your name, surname, contact details, substantiate your identity, if necessary, provide evidence related to the request, and describe the essence of the request in as much detail as possible. When submitting such a request, in order to better understand the content of your request, we may ask you to fill out the necessary forms, as well as provide an identity document or other information that will help us verify your identity. If you submit a request by e-mail, depending on its content, we may ask you to come to us or submit a request in writing. If your request is unclear and you do not specify it, as well as if we are unable to verify your identity, we will not consider your request and will indicate the circumstances of non-examination.

6.5. Upon receipt of your request or instruction regarding the processing of Personal Data, we will provide a response and perform the actions specified in the request or inform you why we refuse to perform them no later than within 1 month from the date of the request. If necessary, the specified period may be extended by another 2 months, taking into account the complexity and number of requests. In such case, we will inform you of such extension within 1 month from the date of receipt of the request.

6.6. If Personal Data is deleted at your request, we will only keep copies of the information that are necessary to protect our legitimate interests and those of others, comply with the obligations of state authorities, resolve disputes, identify disruptions, or comply with any agreements you have entered into with us.

7. WILL WE SEND YOU NEWS?

7.1. With your consent, we may use your Personal Data for direct marketing purposes to provide you with newsletters, offers and information about our products or services that we believe may be of interest to you, as well as to inquire about the quality of our products or services and service.

7.2. News may be sent by e-mail, as well as through notifications in your account. Your contacts may be transferred to our partners/processors who provide us with news delivery or quality assessment services.

7.3. After sending out news, we may collect information about the individuals who received it, for example, which message individuals opened, which links they clicked, etc. Such information is collected in order to offer you relevant and more tailored news.

7.4. Even if you have given your consent to the processing of Personal Data for direct marketing purposes, you can easily withdraw this consent at any time for all or part of the Personal Data processing activities. To do this, you can:

7.4.1. notify us of your withdrawal in the manner specified in electronic messages and/or offers (for example, by clicking on the "unsubscribe" link in the newsletter, etc.); or

7.4.2. change the settings in your account on the Website; or

7.4.3. send us a notice at the email address specified in this Privacy Policy. If you request to withdraw your consent in this way, we may ask you to verify your identity.

7.5. If you withdraw your consent, we will endeavor to immediately stop sending news to your contacts.

7.6. Withdrawal of consent does not automatically oblige us to destroy your Personal Data or provide you with information about the Personal Data we process, therefore you should submit a separate request for these actions.

7.7. In order to show you more relevant personalized advertising, our advertising partners use various mobile and web cookies. Personalized advertising will be shown to you only with your consent. Advertising personalization cookies are used to measure the group, activate contextual advertising and/or targeted campaigns. We do not control these third-party tracking technologies and their use. Third-party cookies are governed by the privacy policies of third parties. You can refuse personalized cookies by changing your browser settings or in other ways specified in section 9 of the Privacy Policy.

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

8.1. Your Personal Data is handled responsibly, securely and protected against loss, unauthorized use and alteration. We have implemented physical and technical measures to protect the information we collect from accidental or unlawful destruction, damage, alteration, loss, disclosure, as well as from any other unlawful processing. We use such Personal Data security measures as data encryption, use of passwords, limited access to Personal Data, use of antivirus programs, regular software updates, physical security measures and others. Personal Data security measures are determined taking into account the risks that arise when processing Personal Data.

8.2. Our employees are committed in writing not to disclose or distribute your Personal Data to third parties.

9. HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

9.1. Cookies are small text files that store information (often consisting only of a sequence of numbers and letters that identify the device, but may also contain other information) that is used in the browser of the device (computer, tablet, mobile phone, etc.) (e.g. Google Chrome, Internet Explorer, Firefox, Mozilla, Opera, etc.) according to its settings and is saved on the device's hard drive. In the Privacy Policy, we use the term "cookies" to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs. The use of cookies ensures better and more efficient operation of the Website, as well as integrations with Social Accounts.

9.2. We use cookies to analyze information flows and user behavior, to promote trust and ensure security, as well as to ensure the proper functioning of the Website, its improvement, remembering your selected settings, to personalize the content shown to you, and to link the Website with Social Accounts.

9.3. You can choose whether you want to accept cookies. If you do not agree to the storage of cookies in the browser of your computer or other device, you can mark this in the cookie consent bar, change the settings of the browser you use and disable cookies (all at once or one by one, or in groups). If you want to refuse cookies on your mobile device, you must follow the official instructions for this device. Please note that in some cases, refusing cookies may slow down browsing speed, limit the functionality of certain website functions or block access to the website. More detailed information is available at http://www.AllAboutCookies.org or https:// www.google.com/privacy_ads.html .

9.4 You can opt out of the use of third-party cookies for advertising purposes by visiting the Network Advertising opt-out page at http://www.networkadvertising.org/managing/opt_out.asp .

9.5. We may use mandatory cookies that are necessary for the operation of the Website, analytical cookies, functional cookies that are designed to analyze the use of the Website, remember user preferences and adapt them to the Website so that we can provide improved functions, performance cookies, third-party cookies used by third parties, advertising cookies that are designed to show you personalized and general advertising.

9.6. We use the following Google Inc. products that set cookies:

9.6.1. Google Analytics - analyzes how you use the Platform, compiles reports based on this analysis, and helps plan and predict the activities of the Platform and services. The data collected by Google Analytics is usually transferred to and stored on a Google Inc. server in the USA. You can change your browser settings to prevent Google Analytics from analyzing information. In this case, an opt-out cookie will be set for you. However, if you delete all cookies, the opt-out cookie may also be deleted. You can also prevent Google from recording data by downloading and installing the browser plug-in from https://tools.google.com/dlpage/gaoptout?hl=en .

9.6.2. Google Remarketing - allows you to re-display advertisements on the websites of Google Inc.'s partner network. If you do not wish to receive tailored advertising, you can change your settings as required at https://www.google.com/settings/ads. In this case, an opt-out cookie will be set for you. However, if you delete all cookies, the opt-out cookie may also be deleted.

9.7. Cookies used on our website:

Cookie name

Cookie purpose

Purpose of data processing

The moment of creation

Expiration date

Data used

_ga

The Google Analytics cookie collects information about user behavior on the website and is used to store statistical information.

Analytical cookies

When entering the page, the user agrees to receive cookies

2 years

Unique identifier

_utma

Cookies are used to collect information about visitors' browsing habits. The information is used to create reports and improve the website. The information is collected in an anonymous form, including the number of visitors, where visitors came from, and which pages they visited.

Analytical cookies

During page entry

2 years

IP addresses and unique ID numbers are used for accounting. The accounting result is statistical. The meter accounting is performed through Google Analytics.

_utmb

Google Analytics Cookie is used to collect statistical information about website traffic.

Analytical cookies

During page entry

30 minutes

IP addresses and unique ID numbers are used for accounting. The accounting result is statistical. The meter accounting is performed through Google Analytics.

fbsr_..., fbm_..., fr, oo, ddid

Facebook third-party cookies for the purpose of online advertising based on user behavior. Third-party cookies

Analytical cookies

By visiting the website

10 min, 1 year, 90 days, 5 years, 28 days

All publicly available data on the platform is used for accounting.

10. CONTACT US

10.1. If you have any questions regarding the information provided in this Privacy Policy, please contact:

By email: info@beza.lt ;

Tel.: 8-5 273 2799;

By mail: Sporto St. 8-7, LT-09200 Vilnius, Republic of Lithuania.

10.2. If you wish to make a complaint about our processing of Personal Data, please submit it to us in writing, providing as much information as possible. We will cooperate with you and endeavour to resolve any issues promptly.

10.3. If you believe that your rights under the GDPR have been violated, you may file a complaint with our supervisory authority – the State Data Protection Inspectorate; more information and contact details can be found on the inspectorate’s website ( https://vdai.lrv.lt/ ). We strive to resolve all disputes promptly and amicably, so we encourage you to contact us first.

11. FINAL PROVISIONS

11.1. We may change this Privacy Policy. We will notify you of any changes by posting an updated Privacy Policy on the Website or by other customary means of communication. Amendments or changes to the Privacy Policy shall be effective from the date of update specified in the Privacy Policy, unless a different effective date is specified.

11.2. If you continue to use the Website, order goods from us, use our Social Accounts, or contact us after the Privacy Policy terms have been changed, it is deemed that you have agreed to the changed Privacy Policy terms.

HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

1. Cookies are small text files that store information (often consisting only of a sequence of numbers and letters that identify the device, but may also contain other information) that is used in the browser of the device (computer, tablet, mobile phone, etc.) (e.g. Google Chrome, Internet Explorer, Firefox, Mozilla, Opera, etc.) according to its settings and is saved on the device's hard drive. In the Privacy Policy, we use the term "cookies" to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs. The use of cookies ensures better and more efficient operation of the Website, as well as integrations with Social Accounts.

2. We use cookies to analyze information flows and user behavior, to promote trust and ensure security, as well as to ensure the proper functioning of the Website, its improvement, remembering your selected settings, to personalize the content shown to you, and to link the Website with Social Accounts.

3. You can choose whether you want to accept cookies. If you do not agree to the storage of cookies in the browser of your computer or other device, you can mark this in the cookie consent bar, change the settings of the browser you use and disable cookies (all at once or one by one, or in groups). If you want to refuse cookies on your mobile device, you must follow the official instructions for this device. Please note that in some cases, refusing cookies may slow down browsing speed, limit the functionality of certain website functions or block access to the website. More detailed information is available at http://www.AllAboutCookies.org or https:// www.google.com/privacy_ads.html .

4. You can opt out of the use of third-party cookies for advertising purposes by visiting the Network Advertising opt-out page at http://www.networkadvertising.org/managing/opt_out.asp .

5. We may use mandatory cookies that are necessary for the operation of the Website, analytical cookies, functional cookies that are designed to analyze the use of the Website, remember user preferences and adapt them to the Website so that we can provide improved functions, performance cookies, third-party cookies used by third parties, advertising cookies that are designed to show you personalized and general advertising.

6. We use the following Google Inc. products that set cookies:

6.1. Google Analytics - analyzes how you use the Platform, compiles reports based on this analysis, and helps plan and predict the activities of the Platform and services. The data collected by Google Analytics is usually transferred to and stored on a Google Inc. server in the USA. You can change your browser settings to prevent Google Analytics from analyzing information. In this case, an opt-out cookie will be set for you. However, if you delete all cookies, the opt-out cookie may also be deleted. You can also prevent Google from recording data by downloading and installing the browser plug-in from https://tools.google.com/dlpage/gaoptout?hl=en .

6.2. Google Remarketing - allows you to re-display advertisements on the websites of the Google Inc. partner network. If you do not wish to receive tailored advertising, you can change your settings as required at https://www.google.com/settings/ads. In this case, an opt-out cookie will be set for you. However, if you delete all cookies, the opt-out cookie may also be deleted.

I. CONCEPTS

The data controller and operator of the website www.beza.lt is UAB “Kristalė”, company code 302446310, VAT number LT100005108618, registered office address Sporto g. 8-77, LT-09200 Vilnius, Republic of Lithuania, e-mail address – administracija@beza.lt.

These Consumer Feedback Management Rules (hereinafter referred to as the Rules) establish the procedure for collecting, managing and publishing Customer Feedback about purchased goods of UAB "Kristalė".

Feedback is an open opinion about a product provided by a Customer who purchased a product on the website.

Rating – is the evaluation of the product purchased by the Customer on the website in "points" on a 5 (five) star system.

Customer – an active natural or legal person who has purchased goods in the online store beza.lt.

Other terms used in the Rules shall be understood as defined in the Law on Advertising of the Republic of Lithuania, the Law on Prohibition of Unfair Commercial Practices against Consumers of the Republic of Lithuania and other legal acts.

II. Feedback collection procedure

The Company publishes authentic Reviews, i.e. only Reviews created by the Clients themselves and submitted to the Company. Only the length of the message, obvious grammatical or punctuation errors may be corrected.

Feedback is collected on the initiative of the Company by contacting Customers at their specified email address after they have purchased the goods, thus ensuring that the Feedback is received from the person who purchased the goods.

The total Ratings score is calculated by taking the arithmetic mean, i.e. by adding up all the received rating scores (stars) and dividing them by the number of received rating scores.

Only registered users who have purchased goods at www.beza.lt can leave feedback.

The authenticity of reviews is ensured by authorizing them through Facebook and/or Google systems.

The company publishes both positive and negative user reviews.

The Company does not publish comments and must block comments that:

- are related to illegal activities;

- The content of the reviews is offensive or related to the Company's services or brand;

- The responses contain swear words, incitement to hatred, discrimination, threats, etc.

Beza.lt publicly displays only the name of the person who submitted the Feedback and the content of the Feedback.

In accordance with the requirements of legal acts, the email address, phone number or other information related to the person who submitted the Feedback is not published on legal grounds.

Reviews are published in Lithuanian.

Users post reviews in the online store free of charge.

The Company has the right to change, amend and supplement the Rules in accordance with the procedure established by law. Changes to the Rules shall enter into force from the moment of their publication in the online store.

III. Final provisions

These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

For the purpose of personal identification regarding the provided Feedback and/or Rating about the product and in order to allow users to familiarize themselves with the experience and opinion (evaluation) of buyers who purchased the product on the website, beza.lt processes personal data provided by Customers. More information about the processing of personal data can be found in the beza.lt privacy policy.

Individuals may contact the Company regarding the processing of Feedback by e-mail: administracija@beza.lt or by phone +370 655 59770.

Persons who believe that their rights have been violated may submit a request/complaint to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 85 262 67 51, fax: (85) 279 1466, on the website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Service in the counties) - or fill out the request form on the ODR platform https://ec.europa.eu/odr/.

(hereinafter, “we”, “us”, “our”) offers a mobile messaging application (the “Application”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (“Agreement”). We may not modify or withdraw the Application or any of its features without prior notice. This Agreement is limited to the Application and is not intended to replace any other terms and conditions or privacy policy that may govern your relationship with us in other situations. We may also modify this Agreement at any time, and your continued use of the Application after the effective date of any such modifications will constitute your acceptance of such modifications.

The Program allows users to receive SMS/MMS mobile messages by opting in to the Program through the e-store subscription forms. Your consent to receive automated marketing text messages does not obligate you to purchase any goods or services. Regardless of the subscription consent method you used to consent to receive SMS messages, you agree that this agreement applies to your participation in the Program. If you have agreed to subscribe to the Program, the Program provides updates, alerts, information, promotions, special offers and other marketing offers (e.g., product discounts) via text messages via your mobile carrier to the mobile phone number you provide. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. The frequency of the message varies. You are responsible for any charges associated with text messages imposed by your mobile carrier. Messaging and data transfer fees may apply.

If you no longer wish to continue your subscription to the Program or no longer agree to the terms of this Agreement, please reply to any text/sms message we send you with the word “STOP” - we will stop your subscription and you will no longer receive any communications from us. You may only receive one additional mobile message confirming your decision to unsubscribe. You understand and agree that the above method of unsubscribe is the only reasonable method of unsubscribe. You also understand and agree that any other method of unsubscribe, including but not limited to verbally, other than those set forth above, or verbally requesting one of our employees to remove you from our subscriber list, is not a reasonable means of unsubscribe.

For any questions, please write to the HELP number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.

We may change any telephone number we use for sending communications at any time. We will always notify you of such changes. You understand that any communications from you, including unsubscribe requests or support requests, sent to our changed telephone number will not be received by us and we will therefore not be able to process your unsubscribe request or respond to your requests.

The mobile carriers supporting the Program are not responsible for any delays or undeliverable messages. You agree to provide us with a valid mobile phone number. You agree to share with us accurate information related to receiving messages, including, but not limited to, promptly notifying us if you change your mobile phone number.

You agree to indemnify, defend and hold us harmless from and against any third party claims, liabilities, damages or expenses arising from your use of the Program or your provision of a telephone number other than your own to us. If at any time you intend to discontinue use of the mobile phone number used to subscribe to the messaging Program, including by canceling your service plan or selling or transferring your phone number to another party, you agree to complete the messaging Program opt-out process prior to ceasing use of the mobile phone number.

You understand and agree that your consent to do so is a necessary part of these terms. You also agree that if you change your telephone number without notifying us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us or any party assisting in the delivery of SMS/MMS mobile messages in connection with claims brought by the person(s) to whom that mobile number was subsequently assigned. This obligation and agreement shall survive any revocation or termination of your consent to participate in any of our Programs.

You agree that we will not be responsible for the failed, delayed or misdirected delivery of any information sent through the Program, any errors in such information, and/or any actions you take or fail to take in reliance on the information or service provided in the message.

You may not use the App if you are under the age of thirteen (13). If you use the App and are between the ages of thirteen (13) and eighteen (18), you must have the permission of your parent or legal guardian to do so.

By using or engaging in the Program, you acknowledge and agree that you are not under the age of thirteen (13), are between the ages of thirteen (13) and eighteen (18) and have the permission of your parent or legal guardian to use or engage in the Program, or are of the age of majority in your jurisdiction. By using or engaging in the Program, you also acknowledge and agree that the applicable laws of your jurisdiction permit you to legally use and/or engage in the Program.