1. General provisions

1.1. These purchase-sale terms and conditions of goods (hereinafter referred to as the “Terms”) are a legally binding document for the Parties, which sets out the rights and obligations of the Buyer and UAB Kristalė, company code 302446310, Sporto g. 8-77, LT-09238 Vilnius (hereinafter referred to as the “Seller”), the conditions for purchasing and paying for goods, the procedure for delivery and return of goods, the liability of the parties, and other provisions related to the purchase and sale of goods in the online store “beza.lt”.

1.2. The Seller reserves the right to amend, correct, or supplement these Terms at any time, taking into account the requirements established by law. The Buyer is informed on the website of the online store. When shopping in the online store, the Buyer is subject to the Terms in force at the time of placing the order.

1.3. The following persons have the right to purchase goods in the online store:

1.3.1. legally capable natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by court order;

1.3.2. minors aged 14 to 18, only with the consent of their parents or guardians, except in cases where they independently dispose of their own income;

1.3.3. legal entities;

1.3.4. authorized representatives of all the persons listed above.

1.4. By approving these Terms, the Seller also guarantees that, pursuant to Clause 1.3 of the Terms, the Buyer has the right to purchase goods in the online store.

1.5. The online store agreement is considered concluded when the Buyer forms and submits an order for goods in the online store, makes payment, and the Seller sends confirmation to the email address provided by the Buyer that the Buyer’s order has been accepted.

1.6. Payment can be made using Swedbank, SEB, Luminor, Citadele, and Šiaulių Bankas electronic banking services, as well as Visa / MasterCard payment cards. Payments are accepted in euros. Payments are processed using the MakeCommerce.lt payment platform.

2. Information about the Seller

2.1. These Terms apply to the purchase of goods at www.beza.lt. The Seller is UAB “Kristalė”, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 302446310, address: Sporto g. 8, Vilnius. Data about the Seller is collected and stored in the Register of Legal Entities, managed by the State Enterprise Centre of Registers. The Seller’s VAT payer code is LT100005108618.

2.2. More information about the Seller is provided in the “About Us” section.

2.3. The Seller’s contact information is provided in the “Contacts” section.

3. Personal data protection

3.1. The Buyer may order goods in the online store only by submitting an order to the email address specified in these Terms. The order form is provided in the online store at www.beza.lt.

3.2. When ordering goods in the manner provided for in Clause 3.1 of the Terms, the Buyer must provide, in the relevant order form provided by the Seller, the personal data necessary for the proper fulfilment of the order: name, surname, delivery address, postal code, telephone number, and email address.

3.3. By approving these Terms, the Buyer agrees that the personal data provided in Clause 3.2 may be processed for the purposes of selling goods and services in the Seller’s online store beza.lt and for the analysis of the Seller’s activities. If the Buyer does not wish to receive messages and/or other offers from the Seller and/or its partners, the Buyer must indicate this when entering the requested data in the order form.

3.4. By agreeing that the Buyer’s personal data may be processed for the purpose of selling goods and services in the Seller’s online store beza.lt, the Buyer also agrees that informational messages necessary for the fulfilment of the order may be sent to the email address and telephone number provided by the Buyer.

3.5. The Buyer’s personal data will be processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the processing of personal data. The Buyer’s personal data will be processed for direct marketing purposes only with the Buyer’s consent. The Buyer’s consent is expressed by registering in this online store and ticking the relevant fields.

3.6. The Buyer has the right at any time, upon submitting a request to the Seller and confirming their identity, to access their personal data and how it is processed; to request correction, destruction, or suspension of processing of their personal data, except for storage, when the data is processed in violation of the Law on Legal Protection of Personal Data of the Republic of Lithuania or other laws; and to object to the processing of their personal data.

3.7. The Seller undertakes to ensure the security of the data subject’s personal data and to implement appropriate technical and organizational measures to protect personal data from unlawful destruction and/or accidental alteration, disclosure, and any other unlawful processing.

3.8. Personal data will be stored no longer than required by the purposes of data processing. The storage period for data, including Buyer data for direct marketing purposes, is 2 years or until the data subject requests suspension of data processing. Upon occurrence of these circumstances, the Seller shall destroy the personal data.

4. Buyer’s rights and obligations

4.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms and the procedure established in other information sections of the online store.

4.2. The Buyer has the right to return goods by notifying the Seller by completing the return form by email at administracija@beza.lt, indicating the product they wish to return and its order number, or by submitting a clear free-form statement no later than within 14 calendar days from the date of delivery of the item, except in cases where the goods cannot be returned under the laws of the Republic of Lithuania. This right may only be exercised by a Buyer who is considered a consumer under Lithuanian law, i.e. a natural person who enters into or seeks to enter into contracts for purposes unrelated to their business, trade, craft, or profession. The Buyer must send the goods back to the Seller without delay and no later than within 14 days from the date of submitting the notice of withdrawal from the agreement to the Seller. In this case, the Buyer bears the cost of returning the goods.

4.3. The Buyer may exercise the right provided for in Clause 4.2 of the Terms only if the product has not been damaged, its appearance has not substantially changed, and it has not been used.

4.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.

4.5. If the data provided in the Buyer’s order form changes, the Buyer must immediately inform the Seller in writing.

4.6. By using the online store beza.lt, i.e. by placing an order, the Buyer agrees to these purchase-sale Terms and undertakes to comply with them and not to violate the laws of the Republic of Lithuania.

5. Seller’s rights and obligations

5.1. The Seller undertakes to provide all conditions for the Buyer to properly use the services provided by the online store.

5.2. If the Buyer attempts to harm the stability or security of the Seller’s online store or violates their obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s ability to use the online store.

5.3. The Seller undertakes to respect the Buyer’s right to privacy regarding the personal information provided in the order form.

5.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer within the term established in these Terms.

6. Ordering goods, prices, payment procedure, and terms

6.1. In the online store, the Buyer may shop 24 hours a day, 7 days a week.

6.2. The online store agreement comes into force from the moment the Seller, having received the order, confirms it by sending a confirmation email to the email address provided by the Buyer.

6.3. Product prices in the online store are indicated in euros, including VAT.

6.4. The Buyer may pay for goods:

6.4.1. In our online store, you can pay using a newer and safer payment method — KLIX. This is a payment method created by Citadele Bank, ensuring the security of your data and money. KLIX offers the option to pay by card, directly from a bank account, and in instalments after receiving a loan offer.

KLIX Pay by card — the option to pay with VISA and Mastercard cards. When making a payment for the first time, the Buyer may agree in the payment form that their card details will be saved in the KLIX app. If you agree to save your card details, the next time you shop on any website with KLIX, you will be able to pay faster, as your card details will already be automatically filled in. The KLIX card payment system complies with the Payment Card Industry Data Security Standard (PCI DSS).

KLIX payments from a bank account — a fast and secure payment method that allows you to pay for online purchases. To make a payment, select your bank, log in, and confirm the payment. KLIX is a secure bank payment initiator providing services under European Union Directive 2007/64/EC on payment services (PSD 1).

KLIX Pay Later gives online store customers the opportunity to buy today and pay for purchases later. Financing conditions when buying in instalments with KLIX:

• Contract conclusion takes only a few minutes;
• Financing is available for a product or shopping cart value from €70 to €7,000;
• Purchase goods now and split the order amount into equal monthly payments;
• Make a purchase with or without an initial payment.
  

When purchasing goods in instalments, you immediately become the owner of the product. By choosing KLIX Pay Later, online store visitors can receive offers from KLIX partners — creditors — compare them, choose the most suitable offer, and remotely sign a purchase-in-instalments loan agreement.

The Buyer transfers money to the online store’s settlement account. Responsibility for data security in this case lies with the relevant bank, as all monetary transactions take place in the bank’s electronic banking system.

6.4.2. By pro forma invoice — the Buyer is given the opportunity to pay by bank transfer to the Seller’s account indicated in the pro forma VAT invoice sent to the Buyer, specifying the order number or invoice number assigned to the Buyer in the payment purpose.

6.4.3. In cash or by bank card at the Beža Japanese Clinic salon, Sporto g. 8, Vilnius, when collecting the order.

7. Delivery of goods

7.1. Goods are delivered worldwide, except for Forlle’d cosmetics, which are delivered only within the Lithuanian economic area. During purchase in the online store www.beza.lt, you can see the available delivery or collection methods.

7.1.1. Delivery to parcel lockers. If delivery to LP Express or Omniva parcel lockers is selected, goods will be delivered within 2–4 business days.

• 
  Standard price for LP Express parcel locker service: €1.75.
  
• 
  Standard price for Omniva parcel locker service: €2.90.
  

7.1.2. Home delivery. Goods are delivered by the Seller or the Seller’s authorized representative, the courier. The Buyer undertakes to specify the exact delivery location. Delivery costs are provided in the “Product Delivery” section. If the Seller determines that, during the order process, the Buyer provided an incorrect, inaccurate, or unrelated natural or legal person’s address as the delivery address, the Seller may refuse to provide home delivery services.

7.1.3. Pick-up at the Beža salon, Sporto g. 8, Vilnius. At the Buyer’s choice, ordered goods may be collected at the Beža Japanese Clinic salon.

• Once the Seller has prepared the goods for collection, the Buyer is informed by email and/or SMS message and/or phone call that the goods are ready for collection. We will wait for your arrival for 30 calendar days. After this period, the order will be cancelled and the ordered goods will return to stock.
• Usually, the order preparation notification is sent within 1 hour.
• Ownership of the goods, when collected in-store, passes to the Buyer from the moment the Seller hands over the goods to the Buyer.
• When collecting the goods in-store, the Buyer must present a valid identity document.
• Only the Buyer may collect the goods. If another person collects the goods, that person must be indicated as the recipient when ordering the goods.
  

7.2. The Seller delivers goods to the Buyer within 1–4 business days within the territory of the Republic of Lithuania. This term is preliminary and does not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed about the shortage of ordered goods. The Buyer also agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the delivery conditions.

7.3. In all cases, the Seller is released from liability for violation of delivery deadlines if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Seller’s control.

7.4. The Buyer must immediately inform the Seller in all cases if the parcel is delivered in damaged or otherwise defective packaging, if unordered goods are included in the parcel, if the quantity is incorrect, or if the product set is incomplete.

7.5. In all cases, if the Buyer notices damage to the packaging, discrepancies in the completeness, assortment, or quantity of delivered goods during delivery, the Buyer must indicate remarks in the delivery document provided by the courier or draw up a separate report regarding these violations. This must be done in the presence of the courier. If the Buyer does not inspect the packaging, the completeness, assortment, or quantity of delivered goods, and/or does not indicate these defects in the delivery document provided by the courier, the parcel is considered to have been delivered properly and without damage.

8. Product quality

8.1. The details of each product sold in the online store beza.lt are generally provided in the product description next to each product.

8.2. The Seller is not responsible if the goods in the online store’s photographs differ in color, shape, or other parameters from the actual size, shape, or color of the goods due to the characteristics of the Buyer’s display device.

9. Return and exchange of goods

9.1. Money for returned goods, including delivery costs paid by the Buyer, is refunded no later than within 14 days from the day on which the Seller receives the Buyer’s notice of withdrawal from the agreement referred to in Clause 4.2 of the Terms. When refunding all amounts paid to the Buyer, the Seller uses the same payment method used by the Buyer to pay the Seller, unless the Buyer has expressly agreed to another method and provided that the Buyer does not incur any additional costs.

9.2. If the Buyer wishes to return quality goods pursuant to Clause 8.1 of the Terms, they may do so within 14 days from the date of delivery of the goods to the Buyer by informing the Seller in accordance with the conditions set out in the Product Return Rules.

9.3. The Seller is not obliged to reimburse the Buyer for additional costs that arose because the Buyer expressly chose a delivery method other than the cheapest standard delivery method offered by the Seller.

9.4. When returning goods, the provisions specified in the Terms must be followed.

10. Liability of the Buyer and Seller

10.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the order form, the Seller is not responsible for the resulting consequences and acquires the right to claim compensation from the Buyer for direct losses incurred.

10.2. The Buyer is responsible for actions performed while using the beza.lt online store.

10.3. The Seller is released from any liability in cases where losses arise because the Buyer, despite the Seller’s recommendations and the Buyer’s obligations, did not familiarize themselves with these Terms, although they were given such an opportunity.

10.4. If the Seller’s online store contains links to the websites of other companies, institutions, organizations, or persons, the Seller is not responsible for the information or activities on those websites, does not maintain or control those websites, and does not represent those companies or persons.

10.5. In the event of damage, the guilty Party shall compensate the other Party for direct losses.

11. Marketing and information

11.1. The Seller may, at its own discretion, initiate various promotions in the online store.

11.2. The Seller has the right to unilaterally change the conditions of promotions or cancel them without separate notice. Any change or cancellation of promotion conditions and procedures is valid only prospectively, i.e. from the moment it is made.

11.3. The Seller sends all notifications using the contact details provided in the Buyer’s order form.

11.4. The Buyer sends all notices and questions to the email address indicated in the Seller’s online store www.beza.lt.

11.5. The Seller is not responsible if the Buyer does not receive informational or confirmation messages due to disruptions in internet connection or email service provider networks.

12. Final provisions

12.1. These purchase-sale Terms have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

12.2. Any dispute, disagreement, or claim arising from or related to these Terms, their breach, termination, or validity shall be resolved by negotiation. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

PRODUCT RETURN PROCEDURE

In the cases and procedure established by the Civil Code of the Republic of Lithuania, the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001, and other legal acts, the Buyer — a natural person — has the right to withdraw from a distance purchase-sale agreement and return quality or defective goods purchased in the online store to the Seller.

Based on the above documents, the Customer has the right, within 14 business days after the date of transfer of the goods, to return quality goods purchased in the “Beža” online store and recover the money paid for them or exchange the goods for other similar products.

Quality goods being exchanged or returned must be returned within 14 days and meet the following requirements:

• The product packaging must not be damaged, and the product itself must not be damaged or used;
• The product must be returned in the original manufacturer’s packaging and must not have lost its saleable appearance;
• The product must retain all manufacturer labels.
  

Potentially defective goods being exchanged or returned must meet the following requirements:

• The product must not be damaged or used;
  
• The product must not have lost its saleable appearance;
  
• The product must retain all manufacturer labels.
  

Product warranty

The Seller confirms that it is responsible for the sale of goods ordered in the Store, proper delivery of purchased goods, product quality, proper fulfilment of return conditions, and implementation of other rights and obligations of the Seller provided for by legal acts.

The Buyer may make claims regarding assortment discrepancies, such as missing parts or color/shade discrepancies, in accordance with Articles 6.331–6.632 of the Civil Code of the Republic of Lithuania within a reasonable period. A claim regarding product quality may be submitted by the Buyer within 2 years from the date of receipt of the product, under the statutory warranty, unless the Seller sets a longer warranty period for a specific product, known as a commercial warranty. If a commercial warranty applies to a specific product, the Seller indicates this in the product description in the online store.

In order to exercise the rights set out in this section, the Buyer must notify the Seller of the non-compliance of the product with quality requirements no later than within three months from the date of discovering the non-compliance.

In cases where, under legal acts, a specific shelf life or expiry period is established for certain goods, the Seller undertakes to clearly indicate the shelf life of such goods and to sell such goods to the Buyer in such a way that the Buyer is given a real opportunity to use them before the end of the shelf life.

Product return procedure

The product being exchanged or returned must be delivered to the following address: Sporto g. 8, Vilnius. It may be sent by courier, by post, or delivered in person during working hours to the indicated address.

The returned product must be accompanied by a “Product Exchange or Return Request” and a document proving purchase from the “Beža” store, such as a VAT invoice or cash receipt order.

After receiving the product for exchange or return, the “Beža” administrator undertakes to inform the customer within 10 business days whether the product meets the exchange/return criteria. If the product being exchanged or returned meets these criteria, the “Beža” administrator undertakes to exchange the product or refund the money paid for it.

In cases where goods are exchanged, “Beža” undertakes to replace the product being exchanged with any other product or products whose value does not exceed the value of the product being exchanged. If a price difference arises during the exchange, the Customer must pay the difference. The price difference is paid by bank transfer to the specified “Beža” bank account. The Buyer may exchange the product for any product currently available for sale in the assortment of the “Beža” online store.

In the case of returning goods due to improper quality, transportation/shipping costs are paid by the Seller.

The Customer expresses the wish to return a product by email at administracija@beza.lt by sending a completed and signed scanned “Return Form” (which can be printed HERE) or by sending it together with the registered parcel.

If the Buyer, when purchasing the product, used the option to collect the product at the “Beža” salon, they may deliver the returned product to the salon in person during the salon’s working hours.

In all cases, the Customer is responsible for any decrease in the value of the product resulting from actions that were not necessary to determine the nature, characteristics, and quality of the product.

When a potentially defective product is returned:

After the return, or after receiving evidence from the Buyer that the product was sent back within 14 business days, the money will be refunded to your account.

FINAL PROVISIONS

13. We operate in compliance with the laws of the Republic of Lithuania

These Terms are governed by the law of the Republic of Lithuania. Relations arising on the basis of these Terms are subject to the law of the Republic of Lithuania. All disputes arising from the implementation of these Terms shall be resolved by negotiation. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

A request/complaint regarding a product or service purchased in our online store may be submitted to the State Consumer Rights Protection Authority: A. Goštauto g. 12, 01108 Vilnius, electronic delivery box address 188770044, email tarnyba@vvtat.lt, phone +370 5 2626760, website https://vvtat.lrv.lt/, as well as to the territorial divisions of the State Consumer Rights Protection Authority in counties or through the Consumer Rights Information System (VTIS).