Last updated: 2 August 2022

1. GENERAL PROVISIONS

1.1. We care about your privacy and the security of your personal data, therefore we have prepared this Privacy Policy, in which we explain how we process and protect your personal data, what rights we ensure, and provide other information about the processing of your personal data.

1.2. In this Privacy Policy, the term “personal data” means any information or set of information by which we can directly or indirectly identify you, for example, your name, surname, email address, phone number, etc.

1.3. When processing your personal data, we comply with the General Data Protection Regulation No. 2016/679 (EU) (GDPR), the requirements of the laws of the Republic of Lithuania, and the instructions of supervisory authorities.

1.4. This Privacy Policy applies when you visit our online store available at https://beza.lt/, our social media accounts on Facebook, Instagram and YouTube, view the information we provide, order the goods and services we offer, contact us by phone or electronic communication channels, are interested in our offers, or contact us regarding other matters.

1.5. The website may contain links to external websites — websites of our business partners or websites advertising our goods. When following such links to any of these websites, please note that these websites have their own separate privacy policies and that this Privacy Policy does not apply to them. Before providing your personal data to these websites or using their offers, please review their privacy policies.

1.6. If you order goods from us or otherwise use the website, visit our social media accounts, contact us, or subscribe to our news, we consider that you have read and agreed to the terms of this Privacy Policy and the purposes, methods, and procedure for using personal data specified herein. If you do not agree with this Privacy Policy, you may not use the website, social media accounts, or contact us regarding product offers.

1.7. This Privacy Policy may change, therefore we ask you to visit the website from time to time and read the latest published version of the Privacy Policy.

1.8. Payments in the online store are processed using the makecommerce.lt platform, operated by Maksekeskus AS, Niine 11, Tallinn 10414, Estonia, registration No. 12268475. Therefore, your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.

2. WHO ARE WE?

2.1. The controller of your personal data is UAB “Kristalė”, legal entity code 302446310, registered address Sporto g. 8-77, LT-09200 Vilnius. Company data is collected and stored in the Register of Legal Entities of the Republic of Lithuania.

2.2. We manage the website and the online store accessible through it, as well as our social media accounts.

3. WHAT PERSONAL DATA DO WE PROCESS?

3.1. We process your personal data received in the following ways:

3.1.1. When you provide personal data to us, for example, when you register on the website, order our goods, contact us by email or phone, etc.

3.1.2. When we collect your personal data while you use the website or social media accounts, for example, your IP address, website visit history, choices, opened URL links, etc.

3.1.3. When we receive personal data from other persons, for example, from public registers, state or municipal institutions or bodies, our partners delivering goods to you, or other third parties, such as payment institutions, regarding completed payments, etc.

3.1.4. When your personal data is provided to us, with your consent, by your relatives or acquaintances, as well as when your data is provided by companies, such as your employer, for example, when they provide your contact details for collecting goods, indicate you as the recipient of goods or an authorized person, etc.

3.2. We process your personal data in order to offer and provide services to you, fulfil our contractual obligations to you, pursue our or third parties’ legitimate interests, and comply with legal requirements or obligations.

3.3. By providing personal data to us, you are responsible for the accuracy, completeness, and relevance of such personal data. When you provide personal data about other persons, for example, your relatives, you are responsible for the accuracy, completeness, and relevance of such personal data, as well as for that person’s consent for their personal data to be provided to us. When providing such data, we may ask you to confirm that you have the right to provide it, for example, when filling in order or registration forms on the website. If necessary, for example, if such person asks us about the receipt of their personal data, we will identify you as the provider of such data.

3.4. We process your personal data for the following purposes and under the following conditions:

Registration in the online store and use of a registered user account.

Processed personal data: name, surname, Facebook account ID, Google account ID, email address, password, phone number, address/delivery address, account visit history, purchase history.

Data retention period: during the period of account use and 5 years from the last login to the account, or until the end of the validity of consent when data is processed on the basis of consent.

Legal basis: consent of the data subject; processing necessary for entering into and performing a contract; legitimate interests of the data controller or a third party.

Sale of goods, including delivery.

Processed personal data: name, surname, email address, phone number, address/delivery address, relation to a legal entity when goods are purchased by a legal entity, bank account number, payment information, order information, shopping cart history.

Data retention period: during the contract/order execution period and 10 years from the end of the contract/order execution.

Legal basis: processing necessary for entering into and performing a contract; legitimate interests of the data controller or a third party.

Administration of product quality issues and other enquiries.

Processed personal data: name, surname, email address, phone number, address/delivery address, relation to a legal entity when goods are purchased by a legal entity, bank account number, payment information, information about purchased goods.

Data retention period: during the administration of the quality issue and 5 years after the end of the administration or the last contact, or until the end of the validity of consent when data is processed on the basis of consent.

Legal basis: consent of the data subject; legitimate interests of the data controller or a third party.

Financial transactions and accounting.

Processed personal data: name, surname, email address, phone number, relation to a legal entity when acting on behalf of a legal entity, address, bank account number, payment information.

Data retention period: according to applicable legal acts, including the General Document Storage Terms Index approved by Order No. V-100 of the Chief Archivist of Lithuania dated 9 March 2011. Where data does not fall within the above storage scope, data is stored for the duration of the contract/cooperation and 10 years after the end of the contract/relationship or last contact.

Legal basis: processing necessary to comply with a legal obligation imposed on the data controller; legitimate interests of the data controller or a third party.

Management, functioning, and improvement of electronic information channels — website and social media accounts.

Processed personal data: IP address, data collected through website cookies and settings, data collected through social media account integrations.

Data retention period: website data is stored as specified in the section “Cookies and Other Tracking Technologies”; information on social media accounts is stored according to the terms set by the owner of the relevant social network.

Legal basis: consent of the data subject; legitimate interests of the data controller or a third party.

Direct marketing — sending newsletters.

Processed personal data: name, surname, email address.

Data retention period: data is processed for 2 years from the date of consent.

Legal basis: consent of the data subject; legitimate interests of the data controller or a third party.

Resolution of disputes and claims.

Processed personal data: name, surname, email address, phone number, address/delivery address, content of the claim or other similar document, information/documents related to the dispute or claim.

Data retention period: throughout the dispute/claim handling period and 3 years after the end of out-of-court dispute/claim handling, and 10 years after the end of court proceedings.

Legal basis: processing necessary to comply with a legal obligation imposed on the data controller; legitimate interests of the data controller or a third party.

You have the right to object to or withdraw your consent to the processing of your data at any time when the data is processed on the basis of your consent.

3.5. We publish information about ourselves and our activities on social media accounts. In addition to this Privacy Policy, users of social media accounts are also subject to the privacy policies and rules of the social networks on which the social media accounts are located. When you contact us through social media accounts, we may see certain information from your account, depending on the privacy settings you have selected on the social network. If you publish information while communicating with us on social media accounts, depending on your selected privacy settings, the published information may become public, for example, displayed as your public comment.

3.6. In some cases, we may send you messages related to the order or sale of goods or call you, for example, to inform you about order confirmation, delivery, or delivery changes. Such messages are necessary for the proper fulfilment of your orders. They are not considered advertising messages.

3.7. You have the right to change and update the information you have provided to us. In some cases, for example, when fulfilling your orders, we need to have accurate and up-to-date information about you, so we may ask you to periodically confirm that the information we hold about you is correct.

3.8. If you pay for the goods offered by us on the website, the payment platform provider will collect payment data according to its own privacy policy. Therefore, we recommend that you review the privacy policies of our payment partners. From the payment platform provider, we will receive only information about the payment you made, such as the amount, date, etc., and we will not collect your payment details.

4. HOW DO WE USE YOUR PERSONAL DATA AND WHAT PRINCIPLES DO WE FOLLOW?

4.1. We collect and process only such personal data as is necessary to achieve the personal data processing purposes specified by us.

4.2. When processing your personal data, we:

4.2.1. Comply with applicable legal acts, including the GDPR;

4.2.2. Process your personal data lawfully, fairly, and transparently;

4.2.3. Collect your personal data for specified, clearly defined, and legitimate purposes and do not process it in a manner incompatible with those purposes, except to the extent permitted by law;

4.2.4. Take all reasonable measures to ensure that personal data which is inaccurate or incomplete, taking into account the purposes of processing, is corrected, supplemented, suspended from processing, or deleted without delay;

4.2.5. Store personal data in a form that allows your identity to be determined for no longer than necessary for the purposes for which the personal data is processed;

4.2.6. Do not transfer personal data to third parties or disclose it otherwise than specified in this Privacy Policy or applicable legal acts;

4.2.7. Ensure that your personal data is processed securely.

5. TO WHOM AND WHEN DO WE TRANSFER YOUR PERSONAL DATA?

5.1. We will transfer your personal data only as specified in this Privacy Policy.

5.2. We may transfer your personal data to:

5.2.1. Our partners or consultants, for example, auditors, lawyers, tax consultants, etc., as well as personal data processors engaged by us, for example, couriers, IT companies, companies providing advertising and marketing services, companies providing accounting services, etc. We require data processors to protect, process, and handle personal data as responsibly as we do and only according to our instructions. We use the following partners and data processors:

5.2.1.1. Accounting and financial services — UAB “Panevėžio Rivilė” (Lithuania);

5.2.1.2. Payment collection — Paysera LT, UAB (Lithuania);

5.2.1.3. IT solutions, IT security supervision, and technical services — UAB “Panevėžio Rivilė” (Lithuania);

5.2.1.4. Cloud and hosting service providers — UAB “Bartus pro” (Lithuania);

5.2.1.5. Courier, parcel delivery, and postal services:

5.2.1.5.1. Omniva LT, UAB (Lithuania);

5.2.1.5.2. Lietuvos paštas, AB (Lithuania).

5.2.2. In order to publish your content on social media accounts, we provide data to the following social network platform operators:

5.2.2.1. LinkedIn Ireland Unlimited Company (Ireland) and LinkedIn Corporation (USA). Data is securely transferred to the service provider by signing the European Commission’s approved EU Standard Contractual Clauses for data transfers outside the European Economic Area.

5.2.2.2. Facebook Ireland Ltd. (Ireland) and Facebook, Inc. (USA). Data is securely transferred to the service provider by signing the European Commission’s approved EU Standard Contractual Clauses for data transfers outside the European Economic Area.

5.2.3. State or municipal bodies and institutions, law enforcement and pre-trial investigation institutions, courts and other dispute resolution bodies, and other persons performing functions assigned by law, in accordance with the procedure established by the laws of the Republic of Lithuania. We provide these entities with information that is required by law or requested by such entities.

5.2.4. Other third parties, for example, payment institutions, etc.

5.2.5. If necessary, to companies that intend to purchase or purchase the Company’s business, carry out joint activities with us, cooperate with us in another form, as well as to companies established by us.

5.2.6. Usually, we process personal data within the European Economic Area, however, in some cases your personal data may also be transferred outside the European Economic Area. Your personal data is transferred outside the EEA only under the following conditions:

5.2.6.1. The data is transferred only to our trusted partners who ensure the provision of our services to you;

5.2.6.2. Data processing or data transfer agreements have been signed with such partners, ensuring the security of your personal data;

5.2.6.3. A special permit from the State Data Protection Inspectorate of the Republic of Lithuania has been obtained to carry out such transfer;

5.2.6.4. The European Commission has adopted an adequacy decision regarding the country in which our partner is established, meaning that an adequate level of protection is ensured; or

5.2.6.5. You have given consent to the transfer of your personal data outside the European Economic Area.

6. WHAT RIGHTS DO YOU HAVE?

6.1. As a data subject, you have the following rights related to your personal data:

6.1.1. To know and be informed about the processing of your personal data;

6.1.2. To access your personal data and information on how it is processed;

6.1.3. To request correction or, taking into account the purposes of personal data processing, completion of your incomplete personal data;

6.1.4. To request deletion of your personal data or suspension of processing of your personal data, except for storage, including the right to be forgotten;

6.1.5. To request that we restrict the processing of personal data where there is one of the lawful grounds;

6.1.6. The right to data portability. This right will be implemented only if there are grounds for its implementation and appropriate technical measures ensuring that the transfer of the requested personal data will not pose a security risk to other persons’ data;

6.1.7. To object to the processing of your personal data when we process personal data on the basis of the legitimate interests of the Company or a third party, including profiling. If you object, we may continue to process your personal data only for compelling legitimate reasons that override your interests, rights, and freedoms, or for the purpose of establishing, exercising, or defending legal claims;

6.1.8. To withdraw your consent to the processing of your personal data when such data is processed or intended to be processed for direct marketing purposes, including profiling related to such direct marketing. Based on the personal data you provide, profiling may be carried out for direct marketing purposes in order to offer you individually tailored solutions and offers. You may withdraw your consent to the automated processing of personal data, including profiling, or object to such processing at any time.

6.2. If you do not want your personal data to be processed for direct marketing purposes, including profiling, you may refuse such processing without stating the reasons for your refusal by writing an email to info@beza.lt or by another method specified in the message provided to you, for example, by clicking the relevant link in the newsletter.

6.3. We may refuse to exercise your rights listed above, except for objection to the processing of your personal data for direct marketing purposes or in other cases where personal data is processed on the basis of your consent, when the GDPR allows us not to comply with your request, or when, in cases provided by law, it is necessary to ensure the prevention, investigation, and detection of crimes, official or professional ethics violations, as well as the protection of the rights and freedoms of the data subject, us, and other persons.

6.4. Any request or instruction related to the processing of personal data may be submitted to us in writing by email at info@beza.lt. When submitting such a request, you must accurately indicate your name, surname, contact details, prove your identity if necessary, provide evidence related to the request, and describe the essence of the request in as much detail as possible. When submitting such a request, in order to better understand its content, we may ask you to fill in the necessary forms and provide an identity document or other information that will help us verify your identity. If you submit a request by email, depending on its content, we may ask you to come to us or submit the request in writing. If your request is unclear and you do not clarify it, or if we are unable to verify your identity, we will not examine your request and will indicate the reasons for not examining it.

6.5. After receiving your request or instruction regarding the processing of personal data, we will provide a response no later than within 1 month from the date of receipt and perform the actions specified in the request or inform you why we refuse to perform them. If necessary, this period may be extended by another 2 months, taking into account the complexity and number of requests. In such a case, within 1 month from the date of receipt of the request, we will inform you about such extension.

6.6. If personal data is deleted at your request, we will retain only copies of information that are necessary to protect our and other persons’ legitimate interests, comply with obligations imposed by state authorities, resolve disputes, identify disruptions, or comply with any agreements you have entered into with us.

7. WILL WE SEND YOU NEWS?

7.1. With your consent, we may use your personal data for direct marketing purposes in order to provide you with newsletters, offers, and information about our goods or services that we believe may be of interest to you, as well as to request information about the quality of our goods, services, and customer service.

7.2. News may be sent by email and through notifications in your account. Your contact details may be transferred to our partners/processors who provide newsletter sending or quality assessment services to us.

7.3. After sending newsletters, we may collect information about recipients, for example, which message was opened, which links were clicked, etc. Such information is collected in order to offer you more relevant and personalized news.

7.4. Even if you have given consent to the processing of personal data for direct marketing purposes, you may easily withdraw this consent at any time for all or part of the personal data processing activities. To do this, you may:

7.4.1. Notify us of your refusal in the manner specified in electronic messages and/or offers, for example, by clicking the “unsubscribe” link in the newsletter; or

7.4.2. Change the settings in your account on the website; or

7.4.3. Send us a message to the email address specified in this Privacy Policy. If you request to withdraw consent in this way, we may ask you to confirm your identity.

7.5. After you withdraw your consent, we will try to stop sending news to your contacts without delay.

7.6. Withdrawal of consent does not automatically oblige us to delete your personal data or provide you with information about the personal data we process, therefore you should submit a separate request for these actions.

7.7. In order to show you more relevant personalized advertising, our advertising partners use various mobile and internet cookies. Personalized advertising will be shown to you only with your consent. Advertising personalization cookies are used to measure audiences, activate contextual advertising and/or targeted campaigns. We do not control these third-party tracking technologies or their use. Third-party cookies are governed by the privacy policies of third parties. You may refuse personalized cookies by changing your browser settings or by other methods specified in Section 9 of this Privacy Policy.

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

8.1. Your personal data is processed responsibly and securely and is protected from loss, unauthorized use, and changes. We have implemented physical and technical measures to protect the information we collect from accidental or unlawful destruction, damage, alteration, loss, disclosure, and any other unlawful processing. We use personal data security measures such as data encryption, passwords, limited access to personal data, antivirus software, regular software updates, physical security measures, and others. Personal data security measures are determined according to the risks arising from the processing of personal data.

8.2. Our employees have undertaken in writing not to disclose or distribute your personal data to third parties.

9. HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

9.1. Cookies are small text files that store information, often consisting only of a sequence of numbers and letters identifying the device, but which may also contain other information. They are used in the browser of a device, such as a computer, tablet, mobile phone, etc., according to the browser settings and are stored on the device’s hard drive. In this Privacy Policy, the term “cookies” is used to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs. The use of cookies ensures better and more efficient operation of the website, as well as integrations with social media accounts.

9.2. We use cookies to analyze information flows and user behavior, promote trust and security, ensure the proper functioning and improvement of the website, remember your selected settings, personalize the content shown to you, and connect the website with social media accounts.

9.3. You can choose whether you want to accept cookies. If you do not agree to cookies being stored in the browser of your computer or other device, you can indicate this in the cookie consent bar, change your browser settings, and disable cookies, either all at once, individually, or by groups. If you want to refuse cookies on your mobile device, you must follow the official instructions for that device. Please note that in some cases refusing cookies may slow down browsing speed, restrict certain website functions, or block access to the website. More detailed information is available at http://www.AllAboutCookies.org or https://www.google.com/privacy_ads.html.

9.4. You can disable the use of third-party cookies for advertising purposes by visiting the Network Advertising opt-out page at http://www.networkadvertising.org/managing/opt_out.asp.

9.5. We may use strictly necessary cookies required for the operation of the website, analytical cookies, functional cookies used to analyze website visits, remember user preferences and adapt them to the website so that we can provide improved functions, performance cookies, third-party cookies used by third parties, and advertising cookies used to show you personalized and general advertising.

9.6. We use the following Google Inc. products that place cookies:

9.6.1. Google Analytics — analyzes how you use the platform, prepares reports based on this analysis, and helps plan and forecast the operation of the platform and services. Data collected by Google Analytics is usually transferred to and stored on Google Inc. servers in the USA. You can change your browser settings to prevent Google Analytics from analyzing information. In such a case, an opt-out cookie will be placed. However, if you delete all cookies, the opt-out cookie may also be deleted. You may also prevent Google from recording data by downloading and installing the browser add-on from https://tools.google.com/dlpage/gaoptout?hl=en.

9.6.2. Google Remarketing — allows advertisements to be shown again on websites within the Google Inc. partner network. If you do not wish to receive personalized advertising, you can change your settings at https://www.google.com/settings/ads. In such a case, an opt-out cookie will be placed. However, if you delete all cookies, the opt-out cookie may also be deleted.

9.7. Cookies used on our website:

_ga

Purpose: Google Analytics cookie that collects information about user behavior on the website and is used to store statistical information.

Processing purpose: analytical cookies.

Creation moment: upon entering the page, when the user agrees to receive cookies.

Validity period: 2 years.

Data used: unique identifier.

_utma

Purpose: cookies used to collect information about visitors’ browsing habits. The information is used to prepare reports and improve the website. Information is collected anonymously, including the number of visitors, where visitors came from, and which pages they visited.

Processing purpose: analytical cookies.

Creation moment: upon entering the page.

Validity period: 2 years.

Data used: IP addresses and unique ID numbers are used for accounting. The accounting result is statistical. Counting is performed through Google Analytics.

_utmb

Purpose: Google Analytics cookie used to collect statistical information about website traffic.

Processing purpose: analytical cookies.

Creation moment: upon entering the page.

Validity period: 30 minutes.

Data used: IP addresses and unique ID numbers are used for accounting. The accounting result is statistical. Counting is performed through Google Analytics.

fbsr_..., fbm_..., fr, oo, ddid

Purpose: Facebook third-party cookies used for behavior-based online advertising.

Processing purpose: third-party cookies / analytical cookies.

Creation moment: when visiting the website.

Validity period: 10 minutes, 1 year, 90 days, 5 years, 28 days.

Data used: all publicly available data on the platform may be used for accounting purposes.

10. CONTACT US

10.1. If you have any questions regarding the information provided in this Privacy Policy, please contact us:

Email: info@beza.lt

Phone: 8-5 273 2799

Address: Sporto g. 8-7, LT-09200 Vilnius, Republic of Lithuania

10.2. If you wish to submit a complaint regarding our processing of personal data, please submit it to us in writing, providing as much information as possible. We will cooperate with you and seek to resolve all issues without delay.

10.3. If you believe that your rights under the GDPR have been violated, you may submit a complaint to our supervisory authority — the State Data Protection Inspectorate. More information and contact details are available on the Inspectorate’s website: https://vdai.lrv.lt/. We aim to resolve all disputes promptly and amicably, so we invite you to contact us first.

11. FINAL PROVISIONS

11.1. We may amend this Privacy Policy. We will notify you of changes by publishing the updated Privacy Policy on the website or by other usual means of communication. Additions or changes to the Privacy Policy shall enter into force from the update date indicated in the Privacy Policy, unless another effective date is specified.

11.2. If, after changes to the Privacy Policy, you continue to use the website, order goods from us, use our social media accounts, or contact us, you will be considered to have agreed to the amended terms of the Privacy Policy.

HOW DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

1. Cookies are small text files that store information, often consisting only of a sequence of numbers and letters identifying the device, although they may also contain other information. They are used in the browser of a device, such as a computer, tablet, mobile phone, or other device, according to the browser settings and are stored on the device’s hard drive.
   

In this Cookie Policy, the term “cookies” is used to describe cookies and other similar technologies, such as pixel tags, web beacons, and clear GIFs.

The use of cookies ensures better and more efficient operation of the website, as well as integrations with social media accounts.

1. We use cookies to analyze information flows and user behavior, promote trust and security, ensure the proper functioning and improvement of the website, remember your selected settings, personalize the content shown to you, and connect the website with social media accounts.
   
2. You can choose whether you want to accept cookies. If you do not agree to cookies being stored in the browser of your computer or other device, you can indicate this in the cookie consent bar, change your browser settings, and disable cookies, either all at once, individually, or by groups.
   

If you want to refuse cookies on your mobile device, you must follow the official instructions for that device.

Please note that in some cases refusing cookies may slow down browsing speed, restrict certain website functions, or block access to the website.

More detailed information is available at http://www.AllAboutCookies.org or https://www.google.com/privacy_ads.html.

1. You can disable the use of third-party cookies for advertising purposes by visiting the Network Advertising opt-out page at http://www.networkadvertising.org/managing/opt_out.asp.
   
2. We may use strictly necessary cookies required for the website to function, analytical cookies, functional cookies used to analyze website visits, remember user preferences and adapt them to the website so that we can provide improved functions, performance cookies, third-party cookies used by third parties, and advertising cookies used to show you personalized and general advertising.
   
3. We use the following Google Inc. products that place cookies:
   

6.1. Google Analytics — analyzes how you use the platform, prepares reports based on this analysis, and helps plan and forecast the operation of the platform and services.

Data collected by Google Analytics is usually transferred to and stored on Google Inc. servers in the USA.

You can change your browser settings to prevent Google Analytics from analyzing information. In such a case, an opt-out cookie will be placed. However, if you delete all cookies, the opt-out cookie may also be deleted.

You may also prevent Google from recording data by downloading and installing the browser add-on from https://tools.google.com/dlpage/gaoptout?hl=en.

6.2. Google Remarketing — allows advertisements to be shown again on websites within the Google Inc. partner network.

If you do not wish to receive personalized advertising, you can change your settings at https://www.google.com/settings/ads. In such a case, an opt-out cookie will be placed. However, if you delete all cookies, the opt-out cookie may also be deleted.

I. DEFINITIONS

The data controller and operator of the website www.beza.lt is UAB “Kristalė”, company code 302446310, VAT payer code LT100005108618, registered office address Sporto g. 8-77, LT-09200 Vilnius, Republic of Lithuania, email address: administracija@beza.lt.

These User Review Management Rules regulate the procedure for collecting, managing, and publishing customer reviews about purchased products by UAB “Kristalė”.

A review is an open opinion about a product submitted by a customer who purchased the product on the website.

A rating is an evaluation of a product purchased by the customer on the website, expressed in “points” using a 5-star system.

A customer is a legally capable natural or legal person who has purchased products in the online store beza.lt.

Other terms used in these Rules shall be understood as defined in the Law on Advertising of the Republic of Lithuania, the Law on the Prohibition of Unfair Commercial Practices Towards Consumers of the Republic of Lithuania, and other legal acts.

II. PROCEDURE FOR COLLECTING REVIEWS

The Company publishes authentic reviews, i.e. only reviews created by customers themselves and submitted to the Company. Only the length of the message, obvious grammatical errors, or punctuation errors may be corrected.

Reviews are collected at the Company’s initiative by contacting customers at the email address provided by them after they have purchased products. This ensures that the review is received from a person who has purchased the products.

The overall rating score is calculated by determining the arithmetic average, i.e. by adding up all received rating scores, or stars, and dividing them by the number of received ratings.

Reviews may only be left by registered users who have purchased products at www.beza.lt.

The authenticity of reviews is ensured by authorizing them through Facebook and/or Google systems.

The Company publishes both positive and negative user reviews.

The Company does not publish comments and must block comments that:

• are related to illegal activity;
• contain content that is offensive or related to the Company’s services or brand;
• contain profanity, hate speech, discrimination, threats, etc.
  

Beza.lt publicly displays only the name of the person who submitted the review and the content of the review.

In accordance with legal requirements, the email address, phone number, or any other information related to the person who submitted the review is not published on lawful grounds.

Reviews are published in Lithuanian.

Users publish reviews in the online store free of charge.

The Company has the right to amend, correct, and supplement these Rules in accordance with the procedure established by law. Amendments to the Rules shall enter into force from the moment they are published in the online store.

III. FINAL PROVISIONS

These Rules have been prepared in accordance with the laws of the Republic of Lithuania.

For the purpose of identifying a person in relation to a submitted review and/or product rating, and in order to allow users to view the experience and opinion, or assessment, of buyers who purchased the product on the website, beza.lt processes the personal data submitted by customers. More information about the processing of personal data is available in the privacy policy of beza.lt.

Persons may contact the Company regarding the review management carried out by the Company by email at administracija@beza.lt or by phone at +370 655 59770.

Persons who believe that their rights have been violated may submit a request or complaint to the State Consumer Rights Protection Authority, Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +370 5 262 67 51, fax: +370 5 279 1466, website: www.vvtat.lt, including through the territorial divisions of the State Consumer Rights Protection Authority in the counties, or complete the request form on the ODR platform at https://ec.europa.eu/odr

Hereinafter “we”, “us”, “our” offer a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions (the “Agreement”).

We may modify or cancel the Program or any of its features without prior notice. This Agreement is limited to the Program and is not intended to replace any other terms and conditions or privacy policy that may govern your relationship with us in other situations.

We may also amend this Agreement at any time. Your continued use of the Program after any such changes take effect means that you accept such changes.

The Program allows users to receive SMS/MMS mobile messages after agreeing to participate in the Program through the online store subscription forms.

Your consent to receive automated marketing text messages does not oblige you to purchase any goods or services.

Regardless of the subscription consent method you used to agree to receive SMS messages, you agree that this Agreement applies to your participation in the Program.

If you have subscribed to the Program, the Program provides updates, alerts, information, promotions, special offers, and other marketing offers, such as product discounts, via text messages through your mobile service provider to the mobile phone number you provided.

SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency may vary.

You are responsible for all charges related to text messages imposed by your mobile service provider. Message and data rates may apply.

If you no longer wish to continue your subscription to the Program or no longer agree with the terms of this Agreement, reply “STOP” to any text/SMS message we send you. We will stop your subscription and you will no longer receive messages from us.

You may receive one additional mobile message confirming your decision to unsubscribe.

You understand and agree that the unsubscribe method described above is the only reasonable method of opting out.

You also understand and agree that any other method of unsubscribing, including but not limited to verbal requests, except those set out above, or verbally asking one of our employees to remove you from our subscriber list, is not a reasonable means of opting out.

For any questions, text “HELP” to the number from which you received the messages. You may also contact us for more information.

If you wish to unsubscribe, please follow the procedures described above.

We may change any phone number we use to send messages at any time. We will always notify you of such changes.

You understand that messages sent to a phone number that we have changed, including unsubscribe or help requests, will not be received by us and therefore we will not be able to process the unsubscribe request or respond to such enquiries.

Mobile service providers supporting the Program are not responsible for delayed or undelivered messages.

You agree to provide us with a valid mobile phone number.

You agree to share accurate information with us related to receiving messages, including but not limited to promptly notifying us if you change your mobile phone number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from providing us with a phone number that is not yours.

If at any time you intend to stop using the mobile phone number that was used to subscribe to the messaging Program, including cancelling your service plan or selling or transferring the phone number to another party, you agree to complete the Program opt-out process before you stop using the mobile phone number.

You understand and agree that your agreement to do so is an essential part of these Terms.

You also agree that if you change your phone number without notifying us of such change, you agree to be responsible for all costs, including attorney’s fees, and liabilities incurred by us or by any party assisting in the delivery of SMS/MMS mobile messages as a result of claims made by the person or persons to whom that mobile phone number is later assigned.

This obligation and agreement shall survive any cancellation or termination of your consent to participate in any of our Programs.

You agree that we shall not be liable for any failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any actions you take or do not take in reliance on the information or service provided in a message.

You may not use the Program if you are under thirteen (13) years of age.

If you use the Program and are between thirteen (13) and eighteen (18) years of age, you must have the permission of your parent or legal guardian to do so.

By using or participating in the Program, you acknowledge and agree that you are not under thirteen (13) years of age, that if you are between thirteen (13) and eighteen (18) years of age you have the permission of your parent or legal guardian to use or participate in the Program, or that you have reached the age of majority in your jurisdiction.

By using or participating in the Program, you also acknowledge and agree that the applicable laws of your jurisdiction allow you to lawfully use and/or participate in the Program.