YUKOBI Moisture Cream – Moisturizing Face Cream, 3 g

Expiration date: see on the packaging.
Manufacturer: Jukohbi Co., Ltd. 4F, 2-7-3, Kandasuda-cho, Chiyoda-ku, Tokyo 101-004, Japan

Apply morning and evening to clean facial skin. Gently spread until fully absorbed. Apply an additional layer to drier areas if needed. For more intensive evening care, apply a thicker layer.

WATER, BUTYLENE GLYCOL, ISOPROPYL MYRISTATE, PETROLATUM, GLYCERIN, DIPHENYLSILOXY PHENYL TRIMETHICONE, GLYCERYL STEARATE, BEHENYL ALCOHOL, CETETH-25, PEG-10 STEARATE, HORSE FAT, DIMETHICONE, ALCOHOL, GLYCERYL STEARATE SE, METHYLPARABEN, HYDROLYZED PLACENTAL PROTEIN, DIPOTASSIUM GLYCYRRHIZATE, PROPYLPARABEN, UMBILICAL EXTRACT, SODIUM LAUROYL LACTYLATE, CERAMIDE NP, CERAMIDE AP, PHYTOSPHINGOSINE, CHOLESTEROL, XANTHAN GUM, CARBOMER, CERAMIDE EOP.

International delivery

Orders of €100 or more qualify for free delivery within Europe. Shipping costs are calculated automatically based on the selected destination country and are displayed after entering the delivery address.

Standard delivery:

• Baltic countries (Latvia and Estonia): approximately 2–4 business days
• Poland: approximately 5–7 business days
• Scandinavia (Denmark, Norway and Sweden): approximately 7–10 business days
• Finland: approximately 7–10 business days
• Other European countries: approximately 10–15 business days
• USA: approximately 7–16 business days
• Other countries: approximately 2–3 weeks or longer

DHL Express delivery:

• Europe, USA and United Kingdom: approximately 1–2 business days
• Free delivery on orders of €185 (US$231) or more

The available delivery methods, exact prices and estimated delivery times are displayed at checkout after entering the delivery address.

Orders delivered outside the European Union may be subject to additional import duties and other local taxes, which are payable by the customer.

Delivery prices within Lithuania

• Orders of €100 or more qualify for free delivery.
• For orders under €100, delivery to an LP Express parcel locker costs €1.75.
• For orders under €100, delivery to an Omniva parcel locker costs €2.90.
• Delivery by Omniva courier costs €3.50.
• Collection from the Beža Familia salon is free of charge. The salon is located at Sporto St. 8, Vilnius.

Delivery within Lithuania

Orders are delivered throughout Lithuania within 2–4 business days.

Orders selected for collection from the salon can normally be collected on the day after the order is placed. We will always contact you by email or phone when your order is ready.

You may be asked to present a valid identity document when collecting your order.

If you have any questions about delivery, email us at administracija@beza.lt or call +370 655 59770.

In the cases and in accordance with the procedures established by the Civil Code of the Republic of Lithuania, the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001, and other applicable legislation, a Buyer who is a natural person has the right to withdraw from a distance sales contract and return to the Seller goods of satisfactory or unsatisfactory quality purchased from the online store.

Pursuant to the above legislation, the Customer has the right, within 14 business days from the date of delivery of the goods, to return goods of satisfactory quality purchased from the “Beža” online store and receive a refund of the amount paid, or to exchange the goods for other similar products.

Requirements for the Exchange or Return of Goods of Satisfactory Quality

Goods of satisfactory quality must be returned within 14 days and must meet the following requirements:

• The product packaging must not be damaged, and the product itself must not be damaged or used.
  
• The product must be returned in the manufacturer’s original packaging and must retain its original, saleable appearance.
  
• All original manufacturer’s labels must remain attached to the product.
  

Requirements for the Exchange or Return of Goods Suspected of Being Defective

Goods suspected of being defective must meet the following requirements:

• The product must not be damaged or used.
  
• The product must retain its original, saleable appearance.
  
• All original manufacturer’s labels must remain attached to the product.
  

Product Warranty

The Seller confirms that it is responsible for the sale of goods ordered from the Store, the proper delivery and quality of the purchased goods, proper compliance with the return conditions, and the exercise of any other rights and obligations of the Seller prescribed by applicable legislation.

The Buyer may submit claims concerning discrepancies in the product assortment, such as missing parts or discrepancies in colours or shades, within a reasonable period and in accordance with the procedure established in Articles 6.331–6.632 of the Civil Code of the Republic of Lithuania.

The Buyer may submit a claim regarding the quality of a product within two years from the date on which the product was received under the statutory guarantee, unless the Seller provides a longer guarantee period for the particular product under a commercial guarantee. Where a commercial guarantee applies to a particular product, the Seller will specify this in the product description in the online store.

To exercise the rights established in this section, the Buyer must notify the Seller of any non-conformity of the product with the applicable quality requirements no later than three months from the date on which the non-conformity was discovered.

Where applicable legislation establishes a specific shelf life or expiry date for particular goods, the Seller undertakes to clearly indicate that date and to sell such goods to the Buyer in a manner that provides the Buyer with a genuine opportunity to use them before the end of their shelf life or expiry date.

Product Return Procedure

The product to be exchanged or returned must be delivered to the following address:

Sporto g. 8, Vilnius, Lithuania

The product may be sent by courier or post, or delivered in person to the above address during business hours.

The returned product must be accompanied by a completed Product Exchange or Return Request and a document confirming that the product was purchased from “Beža”, such as a VAT invoice or cash receipt.

Upon receipt of a product submitted for exchange or return, the “Beža” administrator undertakes to inform the Customer within 10 business days whether the product meets the applicable exchange or return criteria. Where the product meets these criteria, the “Beža” administrator will exchange the product or refund the amount paid for it.

Where a product is exchanged, “Beža” will exchange it for any other product or products with a value not exceeding the value of the original product. Where the replacement product or products have a higher value, the Customer must pay the difference in price. The price difference must be paid by bank transfer to the bank account specified by “Beža”. The Buyer may exchange the product for any product that is available for sale in the “Beža” online store at the time of the exchange.

Where a product is returned due to defective or otherwise unsatisfactory quality, the Seller will bear the transportation or shipping costs.

The Customer must notify the Seller of their intention to return a product by email at administracija@beza.lt, attaching a completed, signed and scanned copy of the Return Form, which may be printed HERE, or by including the completed form with the returned product sent by registered post.

Where the Buyer chose to collect the product from the “Beža” showroom at the time of purchase, the Buyer may return the product to the showroom in person during its business hours.

In all cases, the Customer is liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and quality of the product.

Return of a Product Suspected of Being Defective

Once the product has been returned, or once the Seller has received evidence from the Buyer confirming that the product has been dispatched, the amount paid will be refunded to the Buyer’s bank account within 14 business days.