Neochi. Warming ear pads with hinoki

RELAXATION RITUAL
The pads gently cover the ears and provide a local warming sensation. In Japan, hinoki fragrance is associated with spa and relaxation rituals.

SELF-HEATING
The PET non-woven pads contain a heating element with iron powder, water, vermiculite, activated carbon and sodium chloride. The pads activate automatically after opening.

1. Open the individual sachet immediately before use.
2. Fit the pads over the ears following the packaging directions and relax for about 20 minutes.
3. Allow to cool after use and dispose of them; do not reuse.
IMPORTANT: do not heat in a microwave or use while driving. Remove immediately if too hot, painful or uncomfortable. Do not use with ear conditions or damaged skin around the ears. Not suitable for children or anyone unable to remove the pads independently. Store away from children, heat and direct sunlight.

Non-woven fabric: PET non-woven fabric; Heating element: Iron powder, water, vermiculite, activated carbon, sodium chloride

International delivery

Orders of €100 or more qualify for free delivery within Europe. Shipping costs are calculated automatically based on the selected destination country and are displayed after entering the delivery address.

Standard delivery:

• Baltic countries (Latvia and Estonia): approximately 2–4 business days
• Poland: approximately 5–7 business days
• Scandinavia (Denmark, Norway and Sweden): approximately 7–10 business days
• Finland: approximately 7–10 business days
• Other European countries: approximately 10–15 business days
• USA: approximately 7–16 business days
• Other countries: approximately 2–3 weeks or longer

DHL Express delivery:

• Europe, USA and United Kingdom: approximately 1–2 business days
• Free delivery on orders of €185 (US$231) or more

The available delivery methods, exact prices and estimated delivery times are displayed at checkout after entering the delivery address.

Orders delivered outside the European Union may be subject to additional import duties and other local taxes, which are payable by the customer.

Delivery prices within Lithuania

• Orders of €100 or more qualify for free delivery.
• For orders under €100, delivery to an LP Express parcel locker costs €1.75.
• For orders under €100, delivery to an Omniva parcel locker costs €2.90.
• Delivery by Omniva courier costs €3.50.
• Collection from the Beža Familia salon is free of charge. The salon is located at Sporto St. 8, Vilnius.

Delivery within Lithuania

Orders are delivered throughout Lithuania within 2–4 business days.

Orders selected for collection from the salon can normally be collected on the day after the order is placed. We will always contact you by email or phone when your order is ready.

You may be asked to present a valid identity document when collecting your order.

If you have any questions about delivery, email us at administracija@beza.lt or call +370 655 59770.

Notify us of withdrawal from an online purchase of non-faulty goods within 14 calendar days of receipt; you then have a further 14 days to send or hand them back. If one order arrives separately, the notice period starts after the last item is received.

A clear email to administracija@beza.lt is sufficient, or submit a request in your account if available for the order. A particular form or reason for returning non-faulty goods is not required.

Goods may be examined carefully and briefly tried on where no lawful hygiene exception applies. Necessary packaging opening is not by itself a reason to refuse a return. Wearing, washing, contamination or unnecessary damage may cause evidenced diminished value. An exchange requires mutual agreement and stock availability and does not replace a lawful refund.

The buyer pays direct return shipping for non-faulty goods if informed before purchase. Faulty or incorrectly supplied goods follow a separate procedure.

Before sending goods back: coordinate the return with our administration. If possible, email photographs of the goods, labels and packaging. The assessment is preliminary and does not restrict statutory rights or extend the dispatch deadline. You do not need to duplicate an account request by email.

Full return conditions and optional form.