Loved Face Cassa Lift Plate – Gua Sha Plate

After cleansing and toning your face, apply a moisturizing/nourishing cream or oil and gently massage your face with the Cassa Lift Plate at least 1-2 times a week. Duration of use: about 10 minutes. 1. From the bottom of the neck upwards. 2. From the ear towards the chin. 3. From the chin upwards. 4. From the corner of the mouth towards the cheek and up to the ear. 5. From the wings of the nose towards the temples. 6. From the eyebrow towards the hairline. 7. Pull gently upwards, from the corner of the eyes to the temple. 8. From the middle of the cheek towards the hairline. 9. From the corner of the mouth towards the ear. Care: After each use, wash the tool with clean water or mild soapy water. Dry thoroughly and store in a dry, well-ventilated area. Important: Do not use if the skin has wounds, scratches, swelling, rashes, eczema or other lesions. If redness, itching or pain occurs during use, discontinue use immediately. The product is made of ceramic and is therefore fragile - avoid impact or dropping as it may crack or shatter.

Porcelain – high-quality ceramic • Aquamarine component – ​​a soothing mineral additive

Orders of €100 or more qualify for free delivery within Lithuania and to other European countries. For orders under €100, the delivery charge is calculated automatically after the delivery address has been entered.

Delivery cost in Lithuania

• For orders of €100 or more – free delivery (orders are delivered to a parcel locker).
• For orders under €100, delivery to an Omniva parcel locker costs €2.90.
• Delivery via Omniva courier service – €3.50.
• Pick-up at the Beža Familia salon is free of charge: Beža Familia salon, Sporto g. 8, Vilnius.

Product delivery in Lithuania

• Orders are delivered throughout Lithuania within 2–4 business days.
• If you choose to pick up your order at the salon, it can usually be collected the next day after placing the order. We will always contact you by email or phone beforehand.
• When collecting your order, you will be asked to present a valid identity document.

International delivery

• Baltic States (LV, EE): ~2–4 business days
• Poland (PL): ~5–7 business days
• Scandinavia (DK, NO, SE): ~7–10 business days
• Finland: ~7–10 business days
• Other European countries: ~10–15 business days
• USA: ~2–4+ weeks
• Other countries: ~2–6+ weeks

Delivery fees are calculated in the cart depending on the selected country.
Orders delivered to countries outside the European Union may be subject to additional import duties and other local taxes, which are payable by the Buyer.

*If you have any questions about delivery, please email us at administracija@beza.lt

In the cases and in accordance with the procedures established by the Civil Code of the Republic of Lithuania, the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001, and other applicable legislation, a Buyer who is a natural person has the right to withdraw from a distance sales contract and return to the Seller goods of satisfactory or unsatisfactory quality purchased from the online store.

Pursuant to the above legislation, the Customer has the right, within 14 business days from the date of delivery of the goods, to return goods of satisfactory quality purchased from the “Beža” online store and receive a refund of the amount paid, or to exchange the goods for other similar products.

Requirements for the Exchange or Return of Goods of Satisfactory Quality

Goods of satisfactory quality must be returned within 14 days and must meet the following requirements:

• The product packaging must not be damaged, and the product itself must not be damaged or used.
  
• The product must be returned in the manufacturer’s original packaging and must retain its original, saleable appearance.
  
• All original manufacturer’s labels must remain attached to the product.
  

Requirements for the Exchange or Return of Goods Suspected of Being Defective

Goods suspected of being defective must meet the following requirements:

• The product must not be damaged or used.
  
• The product must retain its original, saleable appearance.
  
• All original manufacturer’s labels must remain attached to the product.
  

Product Warranty

The Seller confirms that it is responsible for the sale of goods ordered from the Store, the proper delivery and quality of the purchased goods, proper compliance with the return conditions, and the exercise of any other rights and obligations of the Seller prescribed by applicable legislation.

The Buyer may submit claims concerning discrepancies in the product assortment, such as missing parts or discrepancies in colours or shades, within a reasonable period and in accordance with the procedure established in Articles 6.331–6.632 of the Civil Code of the Republic of Lithuania.

The Buyer may submit a claim regarding the quality of a product within two years from the date on which the product was received under the statutory guarantee, unless the Seller provides a longer guarantee period for the particular product under a commercial guarantee. Where a commercial guarantee applies to a particular product, the Seller will specify this in the product description in the online store.

To exercise the rights established in this section, the Buyer must notify the Seller of any non-conformity of the product with the applicable quality requirements no later than three months from the date on which the non-conformity was discovered.

Where applicable legislation establishes a specific shelf life or expiry date for particular goods, the Seller undertakes to clearly indicate that date and to sell such goods to the Buyer in a manner that provides the Buyer with a genuine opportunity to use them before the end of their shelf life or expiry date.

Product Return Procedure

The product to be exchanged or returned must be delivered to the following address:

Sporto g. 8, Vilnius, Lithuania

The product may be sent by courier or post, or delivered in person to the above address during business hours.

The returned product must be accompanied by a completed Product Exchange or Return Request and a document confirming that the product was purchased from “Beža”, such as a VAT invoice or cash receipt.

Upon receipt of a product submitted for exchange or return, the “Beža” administrator undertakes to inform the Customer within 10 business days whether the product meets the applicable exchange or return criteria. Where the product meets these criteria, the “Beža” administrator will exchange the product or refund the amount paid for it.

Where a product is exchanged, “Beža” will exchange it for any other product or products with a value not exceeding the value of the original product. Where the replacement product or products have a higher value, the Customer must pay the difference in price. The price difference must be paid by bank transfer to the bank account specified by “Beža”. The Buyer may exchange the product for any product that is available for sale in the “Beža” online store at the time of the exchange.

Where a product is returned due to defective or otherwise unsatisfactory quality, the Seller will bear the transportation or shipping costs.

The Customer must notify the Seller of their intention to return a product by email at administracija@beza.lt, attaching a completed, signed and scanned copy of the Return Form, which may be printed HERE, or by including the completed form with the returned product sent by registered post.

Where the Buyer chose to collect the product from the “Beža” showroom at the time of purchase, the Buyer may return the product to the showroom in person during its business hours.

In all cases, the Customer is liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and quality of the product.

Return of a Product Suspected of Being Defective

Once the product has been returned, or once the Seller has received evidence from the Buyer confirming that the product has been dispatched, the amount paid will be refunded to the Buyer’s bank account within 14 business days.